Computer Support Technician

As a Computer Support Technician I with OMES you will enjoy:
Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details Full-time 40-hour work weeks in office.

Support’s: ISD Salary up to: $57,000 Location in Tecumseh Oklahoma

• End User Support & Endpoint Operations Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops. Support iOS and Android mobile devices in enterprise environments. Perform workstation imaging, provisioning, software installation, and hardware replacement activities. Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral device issues. Utilize remote support tools to assist users across multiple statewide locations. Ensure endpoint systems maintain reliability, stability, and compliance with enterprise standards.
• Incident & Service Management Utilize Service Now for incident management, service requests, asset tracking, and documentation. Adhere to established service level agreements (SLAs) and customer service expectations. Maintain accurate ticket documentation and resolution details. Escalate advanced technical issues to higher support tiers when appropriate.
• Collaboration & Support Provide onsite and remote support for geographically distributed users and agency locations. Collaborate with infrastructure and support teams to resolve escalated technical issues. Contribute to documentation, operational standards, and continuous improvement efforts. Participate in on-call support rotations and after-hours support activities as required.

• Experience supporting Windows and macOS operating systems in enterprise environments.
• Experience with Service Now or similar enterprise ticketing systems.
• Experience troubleshooting hardware, software, and peripheral device issues.
• Experience supporting iOS and Android mobile devices.
• Strong customer service and communication skills.
• Experience working in multi-location enterprise support environments.
• Strong troubleshooting and problem-solving skills.

• Experience with Active Directory and Microsoft 365 administration.
• Experience with workstation imaging and deployment technologies.
• Familiarity with remote support and endpoint management tools.
• Experience supporting enterprise VPN and network connectivity issues.
• Experience in large-scale or government IT environments.
• Relevant technical certifications (CompTIA, Microsoft, Apple, or similar).

Work is usually performed in office environment with moderate noise levels. Requires extended periods of sitting, computer use, and phone communication. Occasional standing, walking, lifting, and reaching may be required. Requires travel between statewide agency locations based on operational needs. May be required to lift and transport IT equipment weighing up to 30 pounds.

• Bachelor’s degree and 1+ years of relevant experience, OR Associate’s degree and 3+ years of relevant experience, OR High School Diploma or GED and 5+ years of relevant experience, OR Equivalent experience (one year of relevant experience for each year of required education).

Preference will be given to candidates who possess this relevant information technology experience with the state agency.

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.