IT & ERP Support Specialist

The IT & ERP Support Specialist serves as hands-on technology support resource,responsible for providing reliable day-to-day IT and end-user support while supporting the organization's ERP systems and upcoming integration initiatives. This role bridges the gap between employees and the technology they rely on — spanning workstation and phone setup,printer and connectivity troubleshooting, software and user access support, ERP troubleshooting,system administration, and business application support.

The position requires a technically capable, service-oriented individual who is comfortable resolving everyday technology issues whilealso applying hands-on ERP implementation and integration experience to support system changes, data, testing, and process improvements across the organization.

• Provide day-to-day hands-on technical support to employees across the organization.
• Troubleshoot hardware, software, workstation, printer, phone, peripheral, connectivity, and otherend-user technology issues.
• Set up computers, phones, peripherals, software, and user accounts for new hires and employees changing positions.
• Install, configure, update, and troubleshoot hardware and software; assist with Microsoft 365,Windows, applications, and connectivity issues.
• Assist with user access, passwords, permissions, and account-related issues.
• Provide responsive, professional customer service; document support issues and recurring problems.
• Escalate issues to outside IT providers or vendors when necessary; assist with hardware replacements, equipment inventory, and technology upgrades.

• Provide day-to-day support for the company's ERP system and related business applications.
• Troubleshoot ERP functionality, user access, data, reporting, workflow, and system-related issues.
• Work with employees and department leaders across manufacturing, inventory, purchasing,accounting, and customer service to identify practical solutions.
• Help maintain ERP data accuracy and master data, including inventory items, BOMs, pricing,and customer/vendor information.
• Support data imports, exports, integrations, and reporting between the ERP and other business systems.

• Participate in the company's upcoming ERP integration and related implementation activities,applying prior hands-on ERP experience.
• Work with internal stakeholders, vendors, and consultants during implementation and integration activities.
• Assist with requirements gathering, configuration, testing, data validation, and migration;participate in user acceptance testing.
• Help coordinate and document system changes, user training, and communication related tosystem changes.
• Help identify potential issues before and during implementation and communicate them to stakeholders.

• Work with employees and leaders to understand business needs and system-related challenges.
• Identify opportunities to improve processes, reduce manual work, and increase system efficiency; assist in evaluating new software and technology.
• Assist with system testing, upgrades, and enhancements; maintain documentation of processes, configurations, and integrations.

• Assist with maintaining appropriate user access and permissions across business applications.
• Support basic system security practices, including account management, access controls, and appropriate handling of company data.
• Help maintain IT equipment, system records, and technology inventory; escalade security or infrastructure issues when appropriate.

• Maintain confidentiality of company, employee, customer, and business information.
• Stay current with relevant IT, ERP, and business systems technology.
• Prov…