Security Manager

SUMMARY The Security Manager will manage, train, and supervise security officers and EMT's, in performing their daily duties and assignments. Ensure consistent internal and external customer service goals are achieved. Prepare work schedules and strategically deploy staff to create a safe environment for our guests and team members in an efficient manner to assist in reaching safety & security standards, guest satisfaction, workforce strength and compliance goals.

Provide encouragement and set high expectations, to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES
1. All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP's, and any other related training.
2. Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.
3. Manage the daily operations of the Security Department and implement and update policies and procedures for the department.
4. Ensure all policies and procedures, laws, Gaming Commission regulations and internal controls are current and adhered to.5. Maintain communication with Director of Security and collaborate with other senior managers on relevant matters and/or issues to resolve.
6. Manage Casino security activities to ensure the safety and security of casino patrons and employees, as well as the safeguarding of the properties.
7. Plan and prepare an Emergency Action Plan that addresses current or possible threats or security breaches.
8. Supervise all investigations being performed by Security personnel and document accordingly.
9. Maintain temporary/visitor/vendor badge issuance procedures and train the appropriate personnel on tracking, issuance, and related policies.
10. Accurately document and maintain reports of incidents on property and related amenities, as needed.
11. Plan and promote departmental training, safety & security protocols, and guest service standards.
12. Plan and schedule appropriate number of staff for special events, large crowds, and ongoing activities.
13. Assist the Director to formulate and administer departmental budget.
14. Plan, present, and hold regular meetings, as needed.
15. Responsible for hiring, retaining, promoting, performance evaluations, training, disciplining, and terminating employee with concurrence of the Department Director, General Manager and the Director of Human Resources.
16. Must adhere to the safety rules and regulations of the Kiowa Casino and of the Security department.
17. Perform additional duties or projects, as assigned.

The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.

LICENSES & CERTIFICATIONS
• Ability to obtain and maintain Gaming License is required.
• First Aid and CPR certification (or ability to obtain within three months of hire).
• Valid Driver's License and be insurable on Company's Policy.
• Key positions require knowledge and application of Title 31 reporting requirements.
• Must have the ability to pass comprehensive background check and drug test.

JOB DEMANDS Physical

The physical demands described…