Assistant Branch Manager - Northeast 50th Street OKC

The Assistant Branch Manager (ABM) is responsible for all daily operations of the branch to include overall efficiency, fraud mitigation, staff placement, goal attainment, creating motivation for product empowerment while ensuring compliance with all applicable regulatory laws and internal policies and procedures. In addition, the ABM acts as a role model providing consistent guidance and information to employees and members thus enhancing the staff and member experience and assumes the AVP/BM duties in the absence of the Branch Manager.

Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. The Northeast 50th Street OKC branch is located at: 5029 North Martin Luther King Avenue, Oklahoma City, OK 73111.

• Manage the daily operations of the branch to ensure business is conducted in a professional and timely manner to ensure quality member service and if applicable submitting necessary tickets to address critical items needing attention.
• Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures.
• Maintain responsibility for cash audit and management of branch to include outages, limit adjustment, and cash requirements.
• Utilize critical thinking to perform impromptu decisions when resources are not readily available.
• Support RBFCU’s sales culture and ensure branch standards are achieved by reinforcing best practices and modeling consultative behaviors.
• Demonstrates and upholds personal accountability for meeting performance expectations by consistently achieving branch KPIs and operational standards.
• Promotes transparency and a culture of continuous improvement.
• Actively monitors results, identifies performance gaps, takes corrective action, and ensures the team stays aligned with RBFCU’s sales and service goals while maintaining compliance and ethical practices.
• Ensure staff are proficient in positioning product benefits, articulating value, and connecting solutions to member outcomes.
• Orchestrate maximum efficiency with staffing resources while maintaining compliance and quality member service including scheduling staff for additional duties to aid contact center staff by taking reservist calls.
• Review, support, and manage statistical information for the branch.
• Work with relevant subject matter experts within business units to ensure content is accurate, up to date and easy to understand, and training materials are updated.
• Instill cohesion and motivate staff to peak development potential earning attainment of steps needed for promotion.
• Conduct staff development, goal setting, coaching, and growth by identifying strengths and opportunities of branch staff through shadowing and one-on-one documented sessions.
• Ensure proper cross‑selling of products and services by coaching or offering to members and allowing the member to decide.
• Coach to analyze all deposited items for fraud and all interactions for potential impersonation to minimize fraud losses and mitigate risk.
• Handle escalated member issues and complaint management, to include appropriate steps within state and federal regulations.
• Oversee the resolution process and applicable training based on the complaint presented.
• Manage QA audit risk findings, audits of sales referrals for compliance with sales and service incentive policy and Quality Control performed on the branch and any other branch related reporting.
• Responsible for assessment of facilities and property to ensure are in working order.
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without…