Director of Quality

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Full Time Indirect Catoosa, OK, US

4 days ago Requisition

The Quality Director serves as the senior quality leader across Catoosa's sites, providing strategic and operational leadership for all aspects of quality, including quality systems, compliance, customer quality, supplier quality, manufacturing quality, and continuous improvement. As a member of the Site Leadership Team, this role is accountable for driving quality performance, customer satisfaction, operational excellence, and risk mitigation across the full Catoosa operation.

Working within a matrixed environment, the Quality Director partners closely with Operations, Engineering, Supply Chain, Commercial, and Corporate Quality leaders to strengthen quality capabilities, improve business performance, and ensure alignment with enterprise standards and customer expectations. The role maintains a visible, hands-on presence across the plant floor and shifts, quickly identifies priorities, translates them into measurable results, develops organizational capability, and fosters a culture of quality and accountability.

• Develop and execute the quality strategy across Catoosa's sites and business units, aligned with business objectives, customer expectations, and corporate quality standards.
• Serve as a trusted advisor to site and business leadership on quality risks, opportunities, and performance improvement initiatives.
• Lead the consistent deployment of quality objectives, performance metrics, and management systems across Catoosa's sites, business units, and shifts.
• Foster a culture where quality, safety, operational excellence, and customer satisfaction are integrated into daily decision-making.

• Ensure the effectiveness and continuous improvement of the Quality Management System (QMS) across Catoosa's sites and business units.
• Maintain compliance with applicable industry standards, customer requirements, regulatory requirements, and internal policies.
• Lead internal and external audits, certifications, and regulatory inspections.
• Establish robust governance processes to identify, mitigate, and prevent quality-related risks.

• Serve as the escalation point for customer quality concerns.
• Build strong relationships with key customers to strengthen confidence, reputation, and long-term partnerships.
• Lead resolution of customer issues utilizing structured problem-solving methodologies and effective corrective actions.
• Drive improvement in customer satisfaction, warranty performance, complaint resolution, and quality-related business metrics.

• Maintain a visible, hands-on plant-floor presence and partner with Operations leadership across shifts to improve process capability, product quality, and manufacturing performance.
• Drive root cause analysis and corrective action processes to address systemic quality issues.
• Own quality governance for containment and control of nonconforming material, including segregation, traceability, review, disposition, and verification of corrective actions.
• Establish and enforce clear product-release requirements and authorization controls to ensure only conforming product is released to customers or downstream operations.
• Establish and sustain effective in-process quality controls across shifts, with clear standards, ownership, escalation, and verification to prevent defects and reduce variation.
• Promote the use of data, analytics, and leading quality indicators to improve decision-making and risk management.

• Provide leadership for supplier quality management and supplier development activities.
• Partner with Supply Chain and Procurement to ensure supplier performance meets quality and business expectations.
• Lead supplier quality improvement efforts to reduce defects, nonconformances, and customer-impacting issues.
• Establish risk-based processes for supplier qualification, monitoring, and performance management.

• Lead, coach, and develop the site's quality organization to ensure strong technical and leadership capability.
• Build succession plans and organizational capability to support future business needs.
• Establish a…