Brand Ambassador

Overview

Job Description s:

Summary of Job Scope and Expectations:

The Brand Ambassador is responsible for providing quality service to Guests, with accountability for:

• Ensuring Workability, Intensity & Integrity
• Performing Front of House (FOH) responsibilities as directed by Shift Leader
• Greeting Guests, serving food, and handling payment at the cash register
• Maintaining the cleanliness and appearance of the store

Essential Functions:

The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required.

• Culture: Lives and cultivates Focus’s Mission, Culture and Values to ensure the Focus’s vision is alive and in action.
• Work Environment: Participates in creating a safe and empowering environment for Team Focus to listen, appreciate and challenge each other. May propose ways to improve processes.
• Guest: Exceptional Guest
  
  Experience:
  
  Builds emotional connection with Guests through Food, Service & Ambiance. Provides quality service to Guests. Greets Guests in a courteous and hospitable manner. Provides requested information regarding the menu, and handles Guest questions and complaints effectively. Monitors food quality and provides feedback to the Restaurant Leader, Operations Leader, and/or Chef/Assistant Chef.
• Store Environment: Maintains a clean, safe, and sanitary store environment in compliance with Operations standards. Cleans all areas of the store following proper procedures in the use, handling, and storage of cleaning chemicals. Ensures compliance with all food safety, work safety, and sanitation requirements.
• Operations: Upholds high Operations Standards and being the Best. Serves accurate portions from the steam table; manages steam table with fresh and presentable quality food, and orders the appropriate amount of food during busy and slow periods. Takes catering orders and ensures orders are properly filled in accordance with Guest request. May perform Assistant Chef (BOH) responsibilities as needed.

• Cash Handling: Follows Focus Group cash handling procedures and policy, including cash, credit cards, gift cards and other payment methods accepted by the company. Operates the POS and computer system accurately. May perform cash register opening and closing procedures.

Education and Experience:

• Some high school
• Some operation experience preferred

Food Safety:

• Local/municipal requirements, such as Food Handler and Serv Safe certifications, acquired at applicant’s own expense

• Emb ody Focus’s Mission, Values, Culture, and Environment
• Basic understanding of all Operations practices and concepts, including store opening and closing
• Knowledge of cash handling policy and procedures
• Knowledge of steam table operations, serving protocols, and menu
• Ability to consistently apply Focus Group cash handling policy and procedures
• Ability to perform all FOH duties
• Ability to learn basic cooking (chow mein and rice)
• Understanding of work and foods safety and application of the work and foods safety checklists
• Understanding of proper procedures for handling cleaning chemicals
• Be a Team Builder by being a Trusted Leader
• A B e a c hampion in Community Outreach
• Ability to embrace change and continuous learning

The following are Focus Mindset and Leadership Behaviors for Operations Associates (Core People Development Competencies indicated in bold
):

• Self Knowledge
• Customer Focus
• Interpersonal Savvy
• Drive for Results
• Career Ambition
• Integrity and Trust

• Contribute to building and sustaining the Focus Mission and Culture
• Perform assigned responsibilities according to standard Operations practice
• Consistently earn positive feedback from store Associates and Operations Leader