Food Services Shift Supervisor

— The Food Service Shift Supervisor, you will play a crucial role in overseeing the daily operations of our food service department, ensuring the highest standards of quality, efficiency, and guest satisfaction.

— An individual in this role must be able to perform the following functions with or without reasonable accommodation.

Lead and coordinate the activities of food service staff during assigned shifts, actively participating in tasks alongside the team, including servers, kitchen staff, and support staff.

Ensure strict compliance with all health and safety regulations, including food handling procedures, sanitation standards, and cleanliness of food service areas.

Provide hands‑on training, mentorship, and motivation to food service staff to ensure outstanding customer service and maintain high productivity levels.

Monitor inventory levels and actively participate in ordering supplies as needed to maintain adequate stock levels and minimize waste.

Assist in the development and implementation of policies, procedures, and standards for food service operations, actively contributing insights from your frontline experience.

Address guest inquiries, concerns, and complaints promptly and professionally, resolving issues to ensure exceptional guest satisfaction.

Conduct regular inspections of food service areas, actively participating in cleanliness and maintenance tasks to ensure compliance with company standards and regulations.

Assist in scheduling staff to ensure appropriate coverage during peak hours and special events, while actively participating in shift rotations as needed.

Collaborate closely with other departments, such as kitchen staff, management, and security, to coordinate operations and address any issues that may arise.

Perform administrative tasks, such as preparing reports, maintaining records, and handling cash transactions, while actively participating in daily operational tasks.

High school diploma or G.E.D. and/or two to three (2-3) years experience in Food and Beverage operations.

Customer service experience, two to three (2-3) years experience in casino Food and Beverage operations, and two to three (2-3) years supervisory or management experience preferred.

Ability to lead and motivate team members, fostering a positive and productive work environment.

Ability to multitask and work as part of the team and to promote a cooperative approach between departments.

Excellent written and verbal communication skills.

Knowledge of proper food holding and refrigeration temperature control points.

Knowledge of kitchen equipment and food safety requirements.

— Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state issued I.D. All applicants must successfully pass a preemployment drug screening prior to beginning employment. Must be at least 18 years of age per gaming regulations. Serv Safe certification or equivalent food safety certification.

— Must be able to Lift over 50 lbs, must be able to bend stoop or stand for long periods of time. Must be able to work in areas that exceeds 100 degrees.

— Grand Lake Casino is a drug and alcohol-free workplace;
Must be able to work in a casino environment which includes high levels of smoke, dust, noise, and bright flashing lights.

— This position requires the flexibility to work any shift, including weekends and holidays. Must be able to work under pressure.

This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources Department.

Employees are expected to know existing Grand Lake Casino policies and know to refer to those policies when necessary.

Grand Lake Casino reserves the right to amend this job description.