Parts Specialist

Parts Specialist

O'Reilly Auto Parts is looking for an enthusiastic Parts Specialist to provide exceptional service to both retail and installer customers. The role also supports store management in completing assigned tasks.

Bilingual candidates are encouraged to apply.

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
• Promptly greet retail/walk-in customers and assist them in selecting merchandise.
• Assist managers and installer service specialists in serving professional customers as directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling by answering all calls according to company policy, looking up parts and quote prices, recommending premium and related items, and offering the Low-Pricing Guarantee.
• Accurately maintain and secure the cash drawer, accept cash/checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with completion of daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks such as preparing new, core, and warranty merchandise returns for shipment, assisting with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
• Perform various in-store services for customers where state and local laws allow (install wipers, charge batteries, test charging systems, scan codes, replace headlight capsules, etc.).
• Occasionally drive a delivery vehicle to make deliveries, meeting company mandated driving eligibility requirements.
• Perform all other assigned duties.

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

Oklahoma City, OK – $15.00–$25.70 per hour (3 months ago posting).

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote‑from‑within philosophy, encouraging employees to grow their career along with the organization.

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account.
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call  and provide your requested accommodation and position details.