Accounts Receivable Specialist

We Play to Win! Big goals. Big achievements. Big impact. Service Master employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas.

You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!

What We Offer:

• Medical, Dental, and Vision start the first day of the month following your date of hire
• 401 (k) match
• 15 days paid time off and paid holidays, including 2 floating holidays
• Career growth and advancement

Summary:

The Accounts Receivable Specialist performs a variety of accounts receivable functions in accordance with standard procedures within the accounting department, including internal and external customer support and relations. This position proactively works with and supports all business units to ensure all tasks related to accounts receivable are performed in an accurate and timely fashion and with adherence to the company’s internal policies and controls.

Key Job Responsibilities :

• Supports the accuracy and efficiency of the billing process including producing invoices, payment coupons, and statements; applying credits and reviewing transactions to ensure deliver y , clearance and documentation
• Prepare s cash applications and support s the accuracy and efficiency of cash applications process ; applies payments received from customers via check, ACH and wire; processes credit card payments from online product ordering site
• Take s appropriate action with delinquent accounts and help s clients and customers with billing issues
• Provides high level of cus tomer service including answering account questions, taking payments and resolving concerns
• Communicate s with team efficient ly regarding activity of daily operations in order to meet deadlines efficiently
• Assists with monthly reconciliations of accounts receivable as well as month end reporting
• Performs duties and supports special projects as directed and requested by manager or director

Education or Equivalent

Experience:

• High School Diploma or equivalent is required;
  Associates degree in accounting or combination of education and equivalent experience is preferred but not required
• Experience in accounting processes or customer service is required

Skills/Knowledge/Abilities (SKA)

Required:

• Customer Service – knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction with a commitment to excellence
• Excellent verbal and written communication skills with ability to convey information effectively as well as understand information and ideas presented through verbal and written communication
• Self-motivated with the ability to complete multiple tasks with minimal supervision and manage one’s own time
• Ability to handle complex customer issues in a professional manner
• Excellent negotiating skills with sensitivity to public relations
• Ability to analyze account issues and present analysis in a concise manner
• Strong analytical and problem-solving skills as well as the ability to utilize appropriate analysis, judgement and logic
• Ability to work in a team setting and meet deadlines in a face-paced environment
• Strong Excel and Microsoft 365 Office skills

Working Conditions:

Work is performed in an office setting with no unusual hazards. Travel is not required.

The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other job-related criteria.