EDS Service Department Coordinator

Department Coordinator – Olathe, KS

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years. We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

Job Summary: The Department Coordinator will effectively coordinate field employees, schedule technicians to customer job sites, and ensure services meet or exceed customer satisfaction.

• Schedule technicians to customer job sites and finalize and submit job details for processing.
• Ensure customer COD payments are collected prior to job completion.
• Clear technicians’ schedules of completed job tickets and manage open tickets for materials, billing, and voided tickets.
• Run, review, and manage department reports to confirm customer expectations and commitments.
• Assist with billing paperwork and meet customer billing document requirements.
• Create and maintain service tickets to meet service dates.
• Work with estimating team to provide service quotes when required.
• Assist field techs with technical/mechanical troubleshooting/problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Other responsibilities as assigned.

• Experience using Microsoft Office Suite.
• Experience in dispatch or high-volume field administration is a plus.
• Excellent communication skills focused on customer service.
• Strong time-management skills; organized and able to multi-task.
• Represent the company in a professional manner.

• Medical, dental, and vision options available on the first day of the month following start date.
• Paid time off: 13 days accrued annually during the first year; 16 days during the second year.
• Paid holidays:
  New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
• Floating holidays: up to 2 floating holidays per year.
• Competitive compensation including annual performance evaluations.
• 401(k) retirement plan with employer match.
• Company paid life insurance, short-term disability, and long-term disability.
• And more.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. No phone calls or emails.