Business Analyst

About ETS

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future‑ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories.

Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere.

The Business Analyst at PSI supports the business through data analysis, evaluating various aspects of our processes, products, services and software to improve efficiency and quality of our products and solutions. They act as an important liaison between stakeholders and the Technology teams, seeking ways to strengthen PSI systems to meet customer requirements better. This role is a full‑time permanent position, flexible from Monday to Friday during typical office hours.

There will be occasional requirements to work non‑traditional hours including evenings or weekends, and occasional travel for events, meetings and workshops. Day‑to‑day, this role can be performed remotely.

• Identifying the true business need of internal and external customers and separating those from existing processes.
• Acting as a point of contact with the business on behalf of the technology organization for new features and customer implementations.
• Being a leader for change and process improvement.
• Reviewing new features and client implementations to identify business requirements and coordinate with teams within technology to determine the best possible solutions.
• Identifying, documenting, and tracking customer business requirements.
• Critically analyzing and prioritizing requirements elicited from customers.
• Understanding customer requirements and determining how PSI systems can best meet them.
• Maintaining relationships with internal and external customers, stakeholders, and team members.
• Obtaining and maintaining in‑depth knowledge of PSI platforms and business processes.
• Guiding internal and external customers through requirements gathering to improve customer experience.
• Understanding the product strategy and roadmap, and how it can be applied to customer needs.
• Managing products throughout the product life cycle as new features and functionalities are added to the product.
• Performing product demonstrations to customers and providing detailed feedback to the product and development teams.

• Bachelor’s degree in Business Analysis, Business Administration, Computer Science, MIS, or a related field.
• 3+ years of experience in a business analysis role.
• Experience successfully engaging in multiple initiatives simultaneously with overlapping deadlines.
• Experience in the assessment or education industries is preferred.
• Experience using project management tools such as Jira/Confluence, , and/or Smartsheet.

• Passionate, innovative work environment focused on education and lifelong learning.
• Opportunity to work with Business Resource Groups for career growth.
• Not‑for‑profit culture with encouragement for volunteering (eligible for up to 8 additional PTO hours).

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.