Process & Systems Specialist

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care .

The Process & Systems Specialist serves as the frontline connection between assigned facilities and the Process & Systems department. This position supports employees with process and application needs, conducts initial discovery, coordinates short-term stabilization efforts, and identifies opportunities that may require deeper analysis or long-term standardization.

The Process & Systems Specialist maintains an active presence within the facility, builds an understanding of local operations, and helps ensure concerns are accurately documented, appropriately addressed, and transitioned to Process & Systems Lead or other resources when necessary.

Education:

High School Diploma or GED required

Experience:

1 year of experience in operational support, facility support, customer service, process improvement, project coordination, logistics, manufacturing, application support, or a related field is required.

Travel: 0-10%

Work Schedule:

This position works between the hours of 7am and 5pm, Monday through Friday. Ability to work a flexible schedule is necessary.

• Serve as the primary Process & Systems contact for assigned facilities.
• Build strong working relationships with frontline employees, facility leadership, subject matter experts, and process owners.
• Maintain an active presence within facility operations to understand workflows, challenges, priorities, and emerging needs.
• Respond to process and application support concerns and provide timely communication regarding status, ownership, and next steps.
• Help employees navigate P&S-supported processes, applications, tools, and support channels.
• Maintain awareness of facility priorities, operational changes, upcoming implementations, and recurring support needs.
• Escalate barriers, competing priorities, and high-impact concerns to the Process & Systems Lead.

• Conduct initial discovery through employee conversations, process observation, document review, and basic data gathering.
• Identify the people involved, current workflow, pain points, business impact, systems used, known exceptions, and desired outcomes.
• Create initial process maps, process notes, screenshots, examples, and other supporting documentation.
• Confirm that the reported issue reflects the actual operational need rather than only the requested solution.
• Identify missing information and coordinate follow-up with the appropriate employees or subject matter experts.
• Validate discovery findings with affected stakeholders before transitioning work to another P&S resource.
• Provide Process Analysts and Systems Analysts with a reliable starting point for deeper analysis.

• Coordinate short-term actions that help facilities contain immediate process or application concerns.
• Resolve lower-complexity issues within established P&S standards, approved tools, and defined role responsibilities.
• Support minor workflow adjustments, documentation updates, training corrections, and approved interim solutions.
• Avoid creating disconnected or unsupported local solutions that may conflict with long-term standardization.
• Confirm that short-term actions address the immediate need without creating unnecessary process, data, or system risk.
• Monitor stabilization efforts…