Business Customer Service Representative

Benefits

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance
• Training & development

We are seeking a professional, detail-oriented Business Customer Service Representative to serve as a primary point of contact for our business clients. This role involves supporting client inquiries and ensuring a high level of satisfaction across all interactions. The ideal candidate will be a strong communicator with experience managing business-to-business (B2B) customer relationships.

• Serve as the primary point of contact for business customers via phone, email, and in-person visits.
• Build and maintain strong, long-term client relationships.
• Understand and communicate company policies, procedures, and service offerings.
• Process orders, returns, or changes in service as needed.
• Document all customer interactions and maintain accurate records using CRM software.
• Collaborate with sales, production, and design teams to meet customer needs.
• Monitor customer satisfaction and identify opportunities for service improvement.

• High school diploma or equivalent (Associate or Bachelor’s degree preferred).
• 2 years of customer service experience, preferably in a B2B environment.
• Strong verbal and written communication skills.
• Proficient in CRM systems and Microsoft Office Suite
• Excellent problem-solving skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional demeanor with a customer-first attitude.

• Experience in the commercial printing industry.
• Bilingual or multilingual is a plus.

Alpha Graphics