Customer Support Specialist

Summary – Customer Support Specialist:

We are excited to find the right individuals to join the Customer Service department for a top-tier commercial construction contractor out of Olathe, KS. A Customer Support Specialist is focused on providing great customer service, handling incoming service calls, creating tickets, triaging repairs, and being a resource for the customer!

This is a great entry-level position for those looking to get their start with a great organization and advance accordingly.

• Tuesday-Saturday
  : 1:00pm to 10:00pm
• Sunday-Thursday
  : 1:00pm to 10:00pm
• Friday-Monday
  : 11:00am to 10:00pm

• Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
• Promote all products, services, and quote accurate pricing when appropriate.
• Gather information from the customer to ensure accuracy for our technicians.
• Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need.
• Represent the company in a professional manner with good customer service and verbal communication skills.
• Maintain and promote a positive attitude toward customers regardless of the circumstances.
• Other responsibilities as assigned.

• HS Diploma required; AS or BS in a relevant field of study preferred
• 1+ years of experience in customer service or administrative work
• Must have strong attention to detail
• Work independently with little supervision
• Function in a fast-paced environment, ability to prioritize tasks
• Proficient with technical applications including Microsoft Office