Customer Support Specialist

Summary - Customer Support Specialist

Join a high-performing Customer Service team with one of the leading commercial construction contractors based in Olathe, KS. We're looking for motivated, customer-focused individuals who are ready to make an impact from day one. As a Customer Support Specialist, you'll be on the front lines-supporting customers, coordinating service needs, solving problems, and ensuring every interaction reflects our commitment to excellence.

This is an outstanding entry-level opportunity for anyone eager to build a career with a respected, growing organization. If you thrive in a fast-paced environment, enjoy helping people, and want a role with real growth potential, this might be the perfect fit.

Available Shift Options

• Tuesday-Saturday: 1:00pm-10:00pm
• Sunday-Thursday: 1:00pm-10:00pm
• Friday-Monday: 11:00am-10:00pm

What You'll Do - Customer Support Specialist

• Be the first point of contact for customers calling in for service, support, or sales-listen, understand, and confidently guide them to the right solution.
• Gather the details needed to accurately create service tickets and ensure dispatchers can assign the best-fit technician.
• Provide clear, accurate information about products, services, and pricing when needed.
• Maintain organized and detailed notes within ticketing systems to support efficient scheduling and follow-up.
• Represent the company with professionalism, patience, and a positive attitude-no matter the situation.
• Support the service team with additional administrative or customer-related tasks as needed.

What You Bring - Customer Support Specialist

• High school diploma required; college coursework or degree preferred.
• 1+ year of customer service or administrative experience.
• Exceptional attention to detail and strong communication skills.
• Confidence working independently without close supervision.
• Ability to stay calm, organized, and efficient in a fast-paced environment.
• Comfortable using Microsoft Office and other technical tools.

Why You'll Love This Role

• You'll build real industry experience with a well-renowned company.
• You'll join a supportive team that values growth, communication, and problem-solving.
• You'll play a key role in helping customers get the service they need-quickly and efficiently.
• You'll have opportunities to advance as you grow your skills.

Ready to Take the Next Step?

If you're motivated, customer-focused, and ready to grow your career, we want to meet you. Apply today and take the first step toward joining a team that invests in your success.

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