Billing & Support Specialist

Billing & Support Specialist I### Billing & Support Specialist IApply:
City Hall:
Part time:
Posted Today:
End Date:
November 14, 2026 (17 days left to apply):
JR2395

If you are a current City of Olathe employee, please click this link to apply through your Workday account.
*
* Employment Type

** Part Time (20 to 29 hours with KPERS benefits)
** Job Summary
** In this role you will help residents and customers resolve billing questions with clear, accurate, and respectful service.
As a
** Billing and Support Specialist I**, you will be a key point of contact for inquiries involving utility billing, account balances, payments, and City services.

This is an
** on-site only position**. Two shift options are available:
* ** 8:00 a.m.–1:30 p.m. Monday through Friday**
* ** 11:30 a.m.–5:00 p.m. Monday through Friday
** This position will be
** located at our City Hall location
** and scheduled for between 25 hours and 27.5 hours per week.
Compensation for this position is
** an hourly wage between $22.19/hr - $29.48/hr
** based on a number of factors including but not limited to education and relevant work experience.

This is the first level in a three-level career progression:
Billing and Support Specialist I, II, and III.
*
* Minimum qualifications:

*** Three or more years of customer service experience.
* High school diploma or equivalent.
* Valid driver’s license with a favorable driving record.
* Excellent written and oral English communication skills.
* Ability to handle confidential information with discretion.

Experience with high-volume calls, billing, reporting, accounts receivable, in-person customer service, and cash handling is preferred.
Bilingual skills, including Spanish or American Sign Language, are also preferred.
** For more details, review the full job details and requirements below.
** The Billing and Support Specialist I is responsible for interacting continuously with citizens and customers with a significant portion of their time focused on investigating and resolving billing inquiries. This role is the first level in a three level career progression of Billing Support Specialist I, II, and III.
** Key Responsibilities
*** Listens and responds to customer requests, complaints, and complex billing issues; provides information on inquiries, including information regarding policies and procedures, though chat, email, phone or in person; ensures customers remain informed on their outstanding debts and deadlines; creates invoices and credit memos; updates customer files, and sends invoices and payment reminders to customers; handles confidential and sensitive information with discretion.
* Recognizes and recommends related process improvements with internal and external teams to gain efficiencies; writes, updates, and regularly reviews scripts and workflow process documentation; participates in testing software for issues and provides feedback and suggested improvements.
* Manages the status of accounts and balances and identifies inconsistencies; updates account receivable database with new accounts or missed payments; ensures the accuracy of utility services including usage and charge calculation, billing and collecting payment, cash handling procedures and citywide Accounts Receivable daily operations; ensures coordination with water companies regarding customer usage and accurately downloads usage readings into customer accounts for billing.
** Qualifications
* **
* Experience:

** Three or more years of experience in a customer service role is required. Experience in handling high call volume, in person interactions, billing, reporting, and other support services is preferred.
*
* Education:

** A High School Diploma or equivalent is required. An associates degree or college level business coursework is…