Kids Club Coordinator

Position: Kids Club Coordinator 25-35 hours weekly

Title:

Kids Club Coordinator

Reports to:

Regional Youth Director/ Regional Kids Club Director, Club Manager

Expected Results (IN SUPPORT of OUR INTENTIONAL CULTURE)

• Purpose:
  
  Staff is Family and together, we help people take charge of their health!
• I operate 100% of the time with our Purpose serving as the foundation for the decisions and actions I choose.
• I assist and supervise children in the Kids Club while providing exemplary customer service to the parents and other staff.

Values

• MMFI:
  Make Me Feel Important
• Lead by Example
• Exercise
• Staff is Family
• Invest in Our:
  Members, Clubs, Team

Awareness and Communication Tools

• I use Safe Space in support of effective communication, and support the Team with consistent use of the tool.
• My communication and that of my Team is clear, data based and without drama, using Safe Space in support of the Purpose and Values. I, and my Team, communicate clearly, openly, and with consistency. I am, we are, respectful and honest.
• I coach using Safe Space and the following tools:
  Trust Triangle, Learning Cycle, A+ Curve, Kind vs. Nice, Karpman’s Drama Triangle, BE-do-have.

Character

• I am a role model for the Genesis Health Clubs Brand. My decisions and actions are rooted in strong character and I support the Team by providing character-based coaching and performance feedback.

GHC Brand Absolutes

• I Pride Walk into, out of, and around the club 100% of the time.
• I engage members and the Team with a 5 Step greeting 100% of the time.
• I escort members and Team to their desired location instead of pointing 100% of the time.
• I actively guard against the rule of 3 100% of the time.
• I am in the habit of building others up; I seek the Magic 100% of the time.

Expected Results (IN SUPPORT of OUR OPERATING SYSTEMS):
Zone Management

• I am responsible for Zone ownership duties including completing a weekly Zone Inspection.
• I ensure that our facilities are Brand Clean, looking new or like new.
• I am responsible for submitting work orders for items that need repair and communicate future needs to my direct reports.

Performance Management

• I provide the Kids Club Team with real-time verbal and written performance feedback.
• I coach using the tools and in support of Purpose and Values.
• I am responsible for performing 6-month and 12-month Duo Reviews with each and every Team member for whom I am directly responsible.

Specific

Duties and Responsibilities:

• I consciously use Purpose, Values, and Tools to inspire others to consciously use Purpose, Values, and Tools to impact lives 100% of the time.
• I am responsible for engaging with all children and Team Members in my designated area with a positive, proactive, and respectful attitude.
• I have an explicit understanding of all specific duties and responsibilities for the Kids Club Team and of all procedures within my department and coach others in doing the same.
• I am a Team resource for fun, high energy, and age appropriate child activities.
• I am accountable for the overall member experience at my Kids Club location and support the Team in handling member issues.
• I am competent in regards to all Youth Programing and seek clarity when needed. When it serves, I support families in finding the right programing fit.
• I am aware of my clubs hiring needs and support with the hiring process. I interview applicants and arrange a working interview, when appropriate. I am responsible for the onboarding of all new hires on my team.
• I provide training for all Kids Club staff with regard to daily operations, expectations, developmentally appropriate engagement with youth, and promotions of all youth happenings/ programs at my location.
• I am responsible for executing and staffing each months Parent’s Night Out Event.
• I am responsible for working mixed shifts weekly to include an opening, evening, and weekend shift to support the Team and operations within my department.
• I am responsible for organizing the Team to ensure all areas are appropriately staffed and use Purpose, Values, and tools to contact and/or relieve Team members to maintain appropriate ratios.
• I am responsible for running/reviewing the daily Kids Club reports to closely monitor and track child check-in numbers and visit sales/usage.
• I…