Aviation Maintenance Instructor

Overview

We are seeking a full-time Aviation Maintenance Instructor 2 in our Olathe, KS location. In this role, you will be responsible for teaching the maintenance technicians of today and tomorrow about Garmin Avionics. In this position you will provide customer service, technical support and training to internal and external customers including Garmin dealers, OEMs, fleets, and technicians. This position will also assist in developing content for classroom instruction, seminars, and electronic content and will also lead the development, prioritization, coordination, and implementation of maintenance training programs and department initiatives.

• Become highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products
• Develop/conduct instructor‑led training classes, webinars and seminars to Garmin dealers, OEMs, Aviation Product Support associates, aviation departments across Garmin and other customers in the United States and Internationally
• Provide avionics operations support to Garmin customers via in‑person, online, phone, and email
• Develop/update maintenance training courses associated with the explanation of existing products / services for external/internal customers
• Collaborate with Directors, Managers, Supervisors and System Engineers to determine internal/external training needs
• Provide support for OEM training programs involving Garmin avionics
• Teach courses involving highly technical material lasting up to three days
• Act as liaison between customer and associates of other departments within Garmin
• Monitor, document, and report failure trends in Garmin equipment
• Identify/recommend improvements in Garmin products, documentation, and procedures
• Represent Garmin at industry and professional meetings/conferences
• Flexibility to travel domestically and possibly internationally (up to 25% of time or greater)
• Organize and develop training syllabi, testing and evaluation procedures, multimedia visual aids, and other educational materials
• Independently conduct Regional Dealer Training events
• Train/mentor Aviation Training Instructors
• Serve as contact with FAA, EASA, and other regulatory and governmental organizations on aviation training avionic initiatives
• Support Sales at various events answering technical questions and interfacing with dealers, customers, and end‑users
• Manage the acquisition and use of video, audio, image, and other assets
• Coordinate and/or assist in executing aviation training responsibilities for high profile training events and trade shows
• Act as an assistant with Hybrid Courses to include operation and classroom automation and technical systems
• Update/troubleshoot Garmin desktop training kiosks for external customers and internal training purposes
• Act as on‑screen talent and subject matter expert for Garmin images, video and audio assets, and eLearning courses
• Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and provide input on improvements
• Provide customer and operational input to other Garmin teams to help improve Customer Experience
• Lead development/organization of low‑to‑moderately complex web‑based content, interactive courseware, multimedia visual aids, and other educational materials
• Plan/develop low‑to‑moderately complex new maintenance programs including training syllabi and other products associated with the introduction of new avionics or services
• Plan/develop projects to meet time and scope/quality objectives
• Provide recommendations to refine and/or expand training programs and products to better support customers and the aviation community, broaden customer reach, and enhance Garmin Aviation efforts
• Benchmark aviation and other industry training content development methods, standards, and practices
• Provide recommendations to refine and/or expand training programs and products to better support customers and the aviation community, broaden customer reach, and enhance Garmin Aviation efforts

• Bachelor’s Degree in related field AND a minimum of 1 year relevant experience OR a minimum of 5 years combined relevant education and experience
• Internal candidates…