Parts Research Specialist

Full‑time role in a call center environment supporting TVH Americas parts research. The position requires timely, accurate customer service and strong research skills to provide parts information for customers and internal employees.

• Provide part numbers, pricing, product availability and moderately complex technical information for material handling, industrial equipment, sweeper/scrubbers, aerial lift equipment, and light construction equipment.
• Leverage technical publications, parts manuals, online resources and in‑house computer parts programs to research and gather information for customers and employees.
• Respond to parts research requests in a fast‑paced, high‑volume call center.
• Navigate and use the ERP system and other company databases and programs to ensure accurate and timely customer service.

• Minimum of 2 years customer service experience.
• Minimum of 2 years related research and analytical experience.
• Experience or willingness to work in a call center environment.
• Ability to problem‑solve and troubleshoot issues or technical questions of moderate complexity.
• Mechanical aptitude and intermediate parts identification proficiency.

• Medical, dental, vision, and a 401(k) plan with up to 6% dollar‑for‑dollar match.
• Professional development opportunities, including Linked In Learning and in‑house/external training courses.

TVH is a global one‑stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery. The company embraces diversity, inclusion, and a people‑centric culture that values clarity, mutual respect, and open communication.