Financial Counselor

Financial Counselor – Lifepoint Health

Job Title: Financial Counselor

Location: Cottonwood Springs, Olathe, KS

Job Type: Full-time (FT)

Seniority Level: Entry level

The Financial Counselor provides guidance to patients in all aspects of their financial responsibilities that result from acceptance of the facility's services. The role involves assessing patients' financial ability, determining ability to pay, advising on insurance benefits, explaining financial liability, collecting payments, negotiating payment arrangements, securing financing, identifying funding sources, and resolving any confusion the patient may have about their obligations to the facility.

• Assess patients' financial ability and determine ability to pay.
• Advise patients on insurance benefits and explain financial liability.
• Conduct accurate and timely verification of insurance benefits, including contacting patients and/or guardians for additional information.
• Research and maintain knowledge of HMO, PPO, Medicaid, Medicare, and commercial insurance reimbursement rates and criteria.
• Calculate and estimate patients' out‑of‑pocket charges.
• Collect payments such as co‑pays, co‑insurance, deductibles.
• Negotiate payment arrangements, secure financing, and identify funding sources.
• Resolve any confusion the patient may have about financial obligations.

• Comprehensive medical, dental, and vision plans, plus flexible‑spending and health‑savings accounts.
• Competitive paid time off.
• Income‑protection programs: life, accident, critical injury insurance, short‑ and long‑term disability, identity theft coverage.
• Tuition reimbursement, loan assistance, and 401(k) matching.
• Employee assistance program (mental, physical, and financial wellness).
• Professional development and growth opportunities.

• High school diploma or equivalent preferred.
• Previous experience in healthcare collections or a related field, or a combination of education, training, or experience in a health care business office setting preferred.
• May be required to work flexible hours and overtime.

Cottonwood Springs is an Equal Opportunity Employer. Cottonwood Springs is committed to equal employment opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.