RCM Financial Counselor

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Corporate Shared Services, Olathe, KS, US

Financial Counselor
Work Wellbeing Score: 82

At KVC, we are committed to creating a supportive, efficient, and compassionate environment for both our employees and the individuals we serve. With a Work Wellbeing Score of 82, our team members know they are valued, empowered, and part of a mission-driven organization. We are seeking a highly skilled and detail-oriented Financial Counselor to join our team and ensure patients receive the financial guidance they need during their care experience.

The Financial Counselor supports patients in understanding their financial responsibilities, establishing payment plans, and identifying or securing funding sources. This role follows KVC’s enterprise financial assistance policies and processes. The ideal candidate has exceptional attention to detail, strong communication skills suited for diverse audiences, and a solid understanding of medical billing practices.

Work Schedule:
This position is hybrid
. Once training is complete, the Financial Counselor will work on-site Tuesday through Thursday and remote on Monday and Friday
.

High school diploma or equivalent required

Associate degree or higher in healthcare administration or related field preferred

Minimum 2 years of experience in medical billing or healthcare revenue cycle

Knowledge of medical billing terminology, payor reimbursement methodologies, and healthcare billing processes

Ability to multi-task, prioritize, and elevate issues appropriately

Strong oral and written communication skills

Experience with charity care applications and financial assistance programs in a hospital setting

Understanding of government and state payors

Proficiency with electronic health record (EHR) systems and billing software (e.g., Well Sky, EPIC, Waystar)

Commitment to maintaining confidentiality

Exceptional customer service and patient interaction skills

At least 21 years old

Valid Driver’s License

Valid Auto Insurance

Task Expectations:

Conduct insurance verification for all admissions and communicate consistently with Utilization Review, Admissions, and internal partners

Provide clear explanations of insurance benefits, out-of-pocket costs, and payment obligations

Assist patients with financial assistance applications and assess eligibility for alternative funding sources

Conduct proactive outreach to patients with self-pay balances and provide cost estimates for scheduled services

Establish and monitor payment plans in alignment with organizational policies

Serve as a liaison between patients, insurance companies, and internal departments to resolve complex financial issues

Assist with customer service calls, answer billing questions, and process patient payments

Perform other duties as assigned

Demonstrate professionalism and accountability in all interactions

Foster a supportive, inclusive, and collaborative work environment

Display flexibility and adaptability in response to changing priorities

Uphold confidentiality and the highest ethical standards when managing sensitive information