Medical Office Coordinator

Medical Office Coordinator

Join HCA Healthcare’s College Park Family Care Center as a Medical Office Coordinator and help deliver high‑quality, efficient patient care.

• Directly responsible for the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in‑person encounters; and ease and accuracy of registration processes, including collection of co‑pays and deductibles.
• Assist in hiring and selecting clerical and clinical (non‑provider) practice staff in partnership with the practice manager or physician assistants.
• Onboard and orient new non‑provider staff members in accordance with organizational standards and performance metrics.
• Communicate regularly with staff to foster an inclusive environment that encourages all voices.
• Oversee preparation of patients for examination and treatment.
• Maintain processes for managing inbound and outbound patient referrals.
• Schedule staff at daily levels appropriate to volume demands, following care standards and operating metrics.
• Provide frontline staffing support to maintain practice operations (answering phones, scheduling, rooming patients, etc.).
• Maintain practice supply inventory, facilities, and staffing in functional operating condition.
• Assist in maintaining patient files, records, and other information.
• Compile technical and statistical data for reports on operational priorities such as scheduling, volume, cancellations, and no‑shows.
• Handle patient complaints promptly and report findings to appropriate leadership.
• Perform other duties as required.

• High school diploma or GED (preferred).
• Medical Office Specialist or related practice operations certificate (preferred).
• Two or more years of medical office experience (required).
• RMA, CMA, or LPN certificate is beneficial.
• CPR certification is preferred.

College Park Family Care Center offers a comprehensive total rewards package, including:

• Medical coverage with low or no copay for common services, prescription drug and behavioral health coverage, free telemedicine, and free Air Med medical transportation.
• Dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity).
• Employee health assistance fund, 401(k) with 100% match to 9% (based on years of service), and Employee Stock Purchase Plan with 10% discount.
• Family support through fertility, adoption assistance, and parenthood benefits.
• Pet insurance, moving assistance, identity theft protection, legal counseling, long‑term care coverage.
• Paid time off, paid family leave, short‑ and long‑term disability coverage, and leaves of absence.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.