Rehab Registration Clerk

## Rehab Registration Clerk Apply:
Olathe Medical Pavilion D:
Full time:
Posted Today:
R-58438# Position Title Rehab Registration Clerk Days - Full Time Olathe Medical Pavilion D## Position Summary / Career Interest:

The REHABILITATION SERVICES CLERK at Olathe Medical Pavilion D greets patients and their families upon entering the Rehabilitation Services department; checks patients in; assures that patients are registered; answers phones in a prompt and courteous manner; maintains accurate referral documentation; schedules patient appointments; checks benefits; when necessary contacts physician offices and insurers for necessary authorizations, certifications, and referrals; problem solves when necessary;

closes out outpatient charts; faxes documents to physician offices and insurers; may participate in Performance Improvement activities and processes.
This location is located at the Olathe Campus.
Schedule/Hours are 9:00am-5:30pm
** Responsibilities and Essential Job Functions
*** Patients will be scheduled accurately and timely in Epic system, preferably while the patient is present in the clinic or via phone, taking into account the patient's scheduling preferences, therapist consistency, and available times. Reschedules appointments in an accurate and timely manner per patient preference and available times. Contacts patients when earlier appointments become available. Provides patients with schedule printout at the end of every evaluation (first visit), upon patient request, or when schedule changes are made.
* Greets customers in a prompt, courteous, and helpful manner upon their entry into the outpatient department.
* Checks patients in upon their entry into the Rehabilitation Services Department.  Verifies demographic and insurance data listed within Epic system.  Assures appropriate documentation is completed by patient.  Obtains copies of insurance card and places in paper chart.  Obtains necessary patient or guardian consent signatures for treatment and/or financial responsibility.
* Manages multi-line phone system, transfers calls accurately, and retrieves voice mail messages at least three (3) times per day, if not more.
* Reviews Epic worklist, schedules appropriately and ensures all benefits have been checked. Review all orders and  when necessary, place needed insurance authorization forms in chart (i.e. Ortho Net, Children's Mercy).  Initiates front office/therapist checklist in chart and identifies insurance information (visit restrictions, co-pay and treatment authorization information).
* Completes the Rehab Checklist for outpatient clinics, performing all Joint Commission and departmental duties according to the schedule outlined on the checklist.
* Faxes patient reports to physician offices (using Medical Records Printing (MRP) in Cerner)  and insurers (traditional fax) in a timely manner.
* Contacts Workman's Comp providers and/or insurance companies to secure approval for additional visits or procedures.  Determines what is necessary for securing approval and/or authorization for continued therapy visits and if the physician's office needs to call the insurer for a new pre-certification. Completes the necessary steps outlined by the insurer to secure the visits or procedures requested by the therapist.
* Orders necessary patient care or front office supplies/items through Workday when necessary and emails Director or designated Supervisor/Manager what items were ordered and the purchase requisition number.
* Reviews insurance information in Epic and ensures insurance benefits have been checked.
* Assists with ongoing Performance Improvement initiatives which may include, but not limited to:
Temperature readings of freezer and hydrocollator, patient wait times for evaluations,…