Department Residential Service Manager

Job Overview

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

Overhead Door Company of Kansas City™, a DH Pace Company, Inc., aspires to hire a Residential Service Department Manager at our Olathe, Kansas office. We sell, service and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs.

• Manage day-to-day operations of the Residential department.
• Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
• Review workload and manpower to meet customer commitments in a cost-effective manner.
• Ensure that projects are completed timely, below budget and to the satisfaction of the customer.
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews.
• Will assist with hiring, training and developing new employees.
• Other duties as assigned.

• Bachelor's degree preferred.
• 3-5 years of Management experience preferred; ideally will have supervisory or managerial responsibilities with a company that services or installs new equipment/products.
• Must have the capability of managing and developing skilled field technicians/installers and office personnel with a common goal of providing top level service with a focus on minimizing labor costs and maximizing profit.
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude.
• Must possess a Valid Driver’s License.

• Medical, dental, and vision options:
  Available on the 1 st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1 st year; 16 days accrued during your 2 nd year!
• Paid Holidays:
  New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays:
  Up to 2 floating holidays per year
• Competitive compensation:
  Including annual performance evaluations!
• 401k retirement plan:
  Including an employer match!
• Company paid:
  Life insurance, short-term disability, & long-term disability
• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.