Commercial Service Supervisor

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DH Pace Company is a distribution, construction and service organization offering a complete range of door and door-related products and commercial security products. The company is privately owned and has been in operation for over 95 years. We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play.

We value Respect, Integrity, Service, and Excellence (R.I.S.E.) in everything we do.

• Assist with daily scheduling of all jobs; ensuring customers’ preferences are met
• Provide immediate problem‑solving assistance to office staff or service technicians
• Constantly monitor real‑time service technicians’ schedules in the computer to maximize efficiency and profitability
• Track jobs completed and place follow‑up calls to customers to ensure expectations were met
• Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
• Perform timely completion of all administrative paperwork associated with this position
• Conduct employee performance reviews with the Department Manager, document performance issues, and provide counseling and performance improvement action plans when necessary
• Participate in planning and establishing department goals and objectives
• Other duties assigned by manager

• Bachelor’s degree and previous management experience preferred, or an equivalent combination of education and experience
• Experience using Microsoft Office applications
• Must have a valid driver’s license and a good driving record
• Ability to effectively communicate with the customer and represent the company professionally
• Strong aptitude for technical applications and mechanical systems

• Medical, dental, and vision options available on the 1st day of the month following your start date
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year
• Paid holidays:
  New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating holidays:
  Up to 2 floating holidays per year
• Competitive compensation including annual performance evaluations
• 401(k) retirement plan including an employer match
• Company paid:
  Life insurance, short‑term disability, and long‑term disability

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.