Store Manager, Retail & Store Manager

Overview

A Big O Store Manager is responsible for managing a Big O Tire Store including controlling costs, managing profitability, training, developing and managing the team of employees, maintaining the appearance of the facilities, and ensuring proper operational procedures are followed. Additional responsibilities include daily customer interaction, customer complaint resolution, filling in for all positions within a store as needed, and executing at 100% of the service standard.

• Coordinate all aspects of store operations including but not limited to sales, office, shop, and management, developing and maintaining the ability to perform all functions as needed.
• Ensure prompt and consistent opening and closing of location based on store hours of operation.
• Promote sales through explaining benefits of service and products to customers.
• Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, and prioritize and promote needed products and services with customers and management; consistently conduct work order reviews for accuracy.
• Staff the store with adequate personnel, implement training programs, and execute all company programs, policies, and procedures.
• Recommend the employment, discipline, wage adjustments, and termination of assigned personnel.
• Supervise assigned employees, including planning and organizing employees and work; providing clear direction; training, developing and motivating employees; enforcing company policies and safety requirements; monitoring productivity; conducting performance evaluations and resolving conflict in a timely manner.
• Guide staff in the resolution of difficult questions or customer concerns, personally handling escalated customer issues as needed.
• Conduct weekly store meetings to review safety issues, store policies, procedures, and product information changes as required.
• Recommend and implement merchandising, advertising, and promotions to effectively market product.
• Set goals and strategies to ensure the successful accomplishment of budgeted sales goals, gross profit percentages, expense control, and payroll objectives.
• Review and analyze profit and loss statements, balance sheets, payroll projections, and company P-card reconciliations.
• Maintain proper documentation for all accounts payable and receivable, ensuring prompt payment of invoices for maximum discounts and handling collection of past due accounts when necessary.
• Oversee daily transactions including cash handling to ensure drawers balance; coordinating and verifying bank deposits; verifying and approving employee purchases, refunds, and customer satisfaction expenditures; and processing all adjustments.
• Maintain and safeguard company facilities and assets, including timely receiving assets and orders in the system, maintaining accurate inventories through daily spot checks, monthly physical inventory and regular re-orders, and reporting any overage or shortage.
• Complete any necessary reports or provide information to company personnel as directed in a timely manner.
• Maintain internal and external store appearance to comply with Big O Tires standards.
• Review and approve employee time entry, ensuring employees follow posted work schedules and adhere to proper clocking procedures to accurately reflect hours worked.
• Clean facilities, tools and equipment and stock shelves.
• Timely complete daily Today’s Class Technician and other required training.
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

• 18 years of age or older.
• Previous experience in the retail, sales or tire and automotive industries including leadership, business management, financial, and/or mechanical experience.
• Ability to obtain the state appropriate Motor Vehicle Inspection license within one year of hire.
• Ability to learn new concepts and use technical materials.
• Ability to consistently operate a computer and other office productivity machinery.
• Strong verbal communication skills, including the…