Back-End Dept Supervisor

Overview

Back-End Dept Supervisor at Lowe's Companies, Inc.

Note:

This description retains responsibilities and qualifications for the role.

• Team Leadership:
  Assigns team members to activities, ensures staff coverage meets customer demands, and redeploys as needed to support department needs.
• Hiring and onboarding:
  May participate in interviews and provide input into selection decisions for new associates in the assigned area.
• People management:
  Connects with the team daily to understand challenges, provides open and timely feedback, performance coaching, and, when necessary, redirects behavior; partners with ASM for formal disciplinary action.
• Customer service and collaboration:
  Encourages idea sharing and best practices to deliver outstanding customer service; empowers others to make decisions while providing guidance as needed.
• Recognition and development:
  Provides recognition for accomplishments and fosters associate growth through coaching and regular feedback.
• Issues management:
  Identifies associate relations concerns and takes appropriate action, elevating to senior management or HR as needed.
• Operational Excellence:
  Empowers and coaches the team to follow proper processes and achieve operational efficiencies, monitors performance metrics, and addresses barriers to processes and the customer experience.
• Unplanned events:
  Responds quickly to unexpected events (e.g., callouts, no-shows, unscheduled deliveries) by reprioritizing tasks.
• Safety and security:
  Monitors safety, security, shrink prevention, and daily inventory integrity; conducts daily safety reviews and ensures store areas are clean and organized.
• Continuous Operational Improvement:
  Recommends strategies to reduce unproductive time, waste, or product loss; analyzes operational activities to reduce impact on the customer; pursues self-development opportunities; builds cross-functional relationships.
• Manager-on-Duty (MOD) duties:
  Provides leadership over the store, drives engagement, customer service, staffing, and operational efficiency; conducts in-the-moment coaching and ensures proper staffing for customer traffic; oversees parcel order handling where applicable.

• Oversees front-end operational activities (checkout, returns, overrides, till audits, PUIS Desk or product staging for pickup in store, etc.).
• Delivers excellent customer service by ensuring front-end teams greet customers, answer phones, respond to inquiries, and address concerns.
• Allocates appropriate headcount in each checkout and administrative area; manages related processes (e.g., Garden, Pro, Front registers, Customer Service and Returns Desks, head cashier posts, PUIS Desk, Money Room).
• Monitors and supports Customer Service desk activity; conducts payroll closeout and other duties as assigned.

• Oversees back-end operational activities (receiving, stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging, etc.).
• Ensures back-end operations do not impact the customer experience; maintains stocked shelves and a clear floor.
• Drives efficient product disbursement from receiving to sales, replenishing shelves and top stock; ensures planograms compliance and keeps aisles neat.
• Supports efficient and safe delivery processes (e.g., pick and stage for delivery);
  Night Operations responsibilities during overnight shifts; other duties as assigned.

• High school diploma or GED, or equivalent experience where allowed.
• 3 years of experience in a retail environment (or 5 years if education requirement is not met).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience in training, mentoring, and developing associates; cross-functional collaboration.
• Ability to obtain any sales-related licensure or registration as required by law.

• Experience supporting front-end or back-end operations in a retail environment.
• Experience in customer service roles and in leadership with direct reports.
• Experience in home improvement retail and fast-paced retail environments.
• Experience using store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client).

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, disability, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including position, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit