Clinic Director - RN​/Paramedic Overland Park

Location:

Overland Park, Kansas
Company: IV Nutrition

IV Nutrition is looking for a Clinic Director who is passionate about leadership, relationship building, and helping people take a proactive approach to their health and wellness.
This role is for a leader who wants to make an impact. You will lead a team that builds meaningful relationships with clients, understands their personal wellness goals, and helps them stay engaged in a wellness journey designed to support those goals through IV Nutrition's services.
As Clinic Director, you are both the leader of the business and a leader in the client experience. You will create a culture where our team does more than provide a service. We get to know our clients, understand their personal why, educate them about their wellness options, and help them take the next step toward the goals that matter to them.
You will have full ownership of clinic performance, including client experience, revenue growth, retention, memberships, team development, operational excellence, and clinical quality.
Success in this role means developing a high-performing team, building lasting client relationships, helping more people engage proactively in their wellness, and creating a healthy, growing clinic.
If you are energized by developing people, building meaningful relationships, and helping clients take a proactive role in achieving their health and wellness goals, this may be the leadership opportunity for you.

Own overall clinic performance, including revenue, profitability, client experience, and team execution
Serve as the primary point of accountability for all clinic operations
Set the tone for culture, professionalism, relationship building, and performance standards
Ensure alignment with company goals, initiatives, and brand standards
Analyze key performance indicators (KPIs) and implement action plans to improve results
Lead the clinic with an ownership mindset and commitment to continuous improvement

Lead a relationship-based client culture centered on understanding each client's personal wellness goals
Coach the team to uncover the client's personal why and connect appropriate IV Nutrition services to their individual wellness journey
Help clients move from a single service toward an ongoing relationship focused on their wellness goals
Coach team members on meaningful client consultations, education, service recommendations, rebooking, and membership conversations
Build relationships that drive client trust, engagement, retention, referrals, and long-term loyalty
Drive clinic growth through memberships, packages, wellness services, and strong client relationships
Monitor client engagement and retention and develop strategies to keep clients actively connected to their wellness journey
Establish and monitor clinic growth goals and coach the team toward achieving them
Lead client outreach, follow-up, Return to Active initiatives, and relationship-building activities
Use KPIs and client outcomes to identify opportunities to strengthen both the client experience and business performance
Partner with corporate leadership on promotional campaigns and business development initiatives

Ensure every client receives a high-quality, personalized, and consistent experience
Create an environment where clients feel known, heard, educated, and supported in their wellness goals
Establish service standards that create long-term client relationships and referrals
Address client concerns and resolve issues promptly and professionally
Conduct client follow-up outreach when necessary to ensure satisfaction, engagement, and retention
Foster a culture where exceptional client care, hospitality, and relationship building are non-negotiable
Support local marketing efforts, networking opportunities, and community engagement initiatives

Ensure safe and effective administration of IV therapies
Maintain compliance with all clinical regulations, standards, and protocols
Oversee documentation accuracy and client care quality
Provide clinical guidance and support to staff as needed
Ensure adherence to physician orders, standing orders, and company policies
Promote a culture of safety, professionalism, and clinical excellence

Hire, train, and develop clinic staff
Lead team performance through coaching, accountability, and goal setting
Develop team…