Senior Director, Operational Services

The Senior Director of Operational Services leads the facilities, fleet, equipment, supply chain, food distribution support and safety and security functions that enable Catholic Charities of Northeast Kansas to serve neighbors of all faiths through help, hope, and hospitality. Reporting to the COO, this leader translates agency strategy into dependable daily operations, maintains safe and serviceable assets, and manages resources with disciplined stewardship.

The position leads assigned managers, staff, and volunteers; establishes operating standards; and resolves issues across locations. The Senior Director plans and manages approved budgets while making operating decisions within delegated authority. The Senior Director builds documented systems, develops team capability, and holds vendors accountable so that reliable service does not depend on one person’s knowledge or availability. CCNEK is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Lead assigned teams through clear responsibilities, service expectations, staffing plans, coaching, performance management, and succession planning.
• Maintain coverage and backup capability for critical functions. Document procedures, vendor relationships, asset records, and recurring obligations; train designated backups and maintain accessible operational records.
• Coordinate with program, social enterprise, and other agency leaders to understand service needs, set priorities, resolve obstacles, and communicate service disruptions and expected resolution times.

• Maintain facility and equipment inventories, condition assessments, preventive maintenance schedules, inspection records, and work orders. Prioritize repairs by safety, service impact, asset condition, and cost; verify completed work.
• Manage landlord relationships and track lease obligations, renewals, notice dates, and unresolved property issues. Develop options and recommendations for the COO before commitments or deadlines arise.
• Coordinate construction, renovation, relocation, and site readiness with affected departments. Establish scope, schedule, budget, acceptance criteria, and operating requirements; manage contractors and resolve deficiencies before closeout.

• Maintain vehicle and equipment records, maintenance schedules, inspections, utilization data, and replacement plans. Coordinate acquisition, assignment, and disposal through approved processes.
• Ensure driver authorization, training, vehicle condition, accident reporting, and corrective action follow agency policy. Address unsafe assets promptly and coordinate coverage to preserve service continuity.

• Lead assigned procurement, warehousing, inventory, transportation, and distribution operations.
• Oversee consistent inventory and ordering controls, storage and cold-chain practices, food handling standards, and traceability. Coordinate recalls, losses, and food safety concerns with appropriate internal and external specialists.
• Translate the agency’s food strategy into operating plans aligned with demand, nutrition goals, storage capacity, transportation, and available staffing. Track shortages, waste, delivery reliability, and cost; correct recurring problems.

• Lead operational safety and security practices, site inspections, emergency readiness, and corrective actions. Coordinate applicable code and inspection requirements with qualified personnel; track deficiencies through documented resolution.
• Maintain incident reporting and follow-up processes with…