Senior Case Manager

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization.

We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you're searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

This position will close on 11:59pm Friday, October 30th, 2026.

The Field Services Senior Case Manager provides leadership, coaching, and oversight to ensure the consistent delivery of high-quality community supervision and case management services. This position develops staff, supports organizational priorities, and promotes operational excellence, accountability, and continuous improvement while fostering collaborative partnerships that enhance public safety and improve outcomes for clients and the community. The Senior Case Manager builds a culture where technical excellence, ethical conduct, accountability, collaboration, and respect are equally valued as essential components of exceptional public service.

• Lead and Develop Staff
  • Provides day-to-day leadership, coaching, mentoring, and support to assigned staff; establishes performance expectations and promotes accountability, professional growth, collaboration, and development of future leaders.
• Ensure Quality Community Supervision and Case Management
  • Ensures consistent delivery of high-quality, person-centered community supervision and case management services through application of evidence-informed practices, departmental policies, documentation standards, and individualized responses to assessed risks and needs. Conducts fidelity and quality assurance reviews; provides actionable feedback; reviews and approves significant case management decisions and supervisory actions requiring management approval; and supports continuous improvement in service delivery and client outcomes.
• Lead Daily Operations and Program Performance
  • Plans, directs, and coordinates daily operations of assigned teams, including workload distribution, case assignments, staffing and coverage, operational priorities, reporting requirements, workflow, and use of operational resources.
• Advance Strategic Initiatives and Organizational Improvement
  • Participates in strategic planning and organizational improvement by developing, implementing, and evaluating policies, procedures, operational standards, change management strategies, and performance improvement initiatives; analyzes data and trends and makes recommendations to support informed decision-making.
• Build Partnerships and Represent the Department
  • Develops collaborative relationships with county agencies, courts, schools, treatment providers, law enforcement, community organizations, and other stakeholders; represents the department through meetings, reports, presentations, court testimony, and collaborative problem-solving efforts as appropriate.
• Promote Safety, Accountability, and Professional Excellence
  • Promotes safety, accountability, ethical decision-making, professionalism, and compliance with departmental policies, legal requirements, and professional standards; provides leadership during critical incidents, emergency situations, or after-hours operational issues as assigned.

• Bachelor's degree in the following field(s) of study:
  Criminal Justice, Behavioral Science, Social Work, or a related field.
• Four (4) years of experience in corrections, case management, or a related human services field.
• Experience demonstrating knowledge of community supervision, case management, client engagement, risk and needs assessment, and/or evidence-informed practices.

• Master's degree in Criminal Justice, Behavioral Science, Social Work, or a related field.
• Supervisory or leadership experience.
• Experience providing staff coaching, professional development, quality assurance, program oversight, or operational leadership.

• Background Check: ability to pass a SHR background check/investigation.
• Successful completion of…