Client Liaison

15300 College Blvd. Lenexa, KS 66219

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Client Liaison with HCA Healthcare you can be a part of an organization that is devoted to giving back!

The Client Liaison serves as a key contact point for new and existing client accounts. Primary responsibilities include: establish and maintain client relationships through regular telephone contact and periodic site visits, document client interactions and account information in LSL systems, prepare client education materials, monitor client service levels, research and follow-up on client concerns, identify and address trends that may impact client service levels, triage client pricing requests, process client set-up and maintenance requests, and work with organizational resources to respond to client needs.

What you will do in this role:

I Quality of Work:

• All LSL employees are responsible for competence when performing duties.
• Quality is measured by adherence to policies and procedures, accuracy and consistent application of performance improvement standards.
• Employees are also expected to display good judgment and commitment to excellence and development.

II Compliance: All

• LSL employees must be committed to adherence to company Code of Conduct standards.
• Employees are responsible for understanding and conforming to regulatory standards, accepted work principles for healthcare service delivery and promotion of security, privacy, ethics and integrity.

• All LSL employees are accountable for maintaining a safe work environment.
• Employees are expected to apply the highest standard of patient safety, infection control and general work place practices.

IV Customer Service:

• All LSL employees are expected to focus on satisfying customer needs, maintain successful customer interactions and to support LSL’s mission and goals.
• Employees must also demonstrate effective communication skills.

V Productivity:

• All LSL employees are required to meet position responsibilities within the appropriate timeframe.
• Employees must have the ability to prioritize and manage time.
• Good work practices that support efficiency and appropriate attendance are essential for meeting this standard.

VI Teamwork:

• All LSL employees must work together in a spirit of cooperation.
• Employees must be flexible and committed to performing duties during natural disasters and other emergencies.
• Employees are obligated to demonstrate support of company values, display respect, dignity, appreciation for diversity and professional interaction.

What Qualifications you will need:

EDUCATION:

• High School Diploma or GED, required

EXPERIENCE:

• 1-3 years work experience, required

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits
  for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from work
  programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources
  , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support
  through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits
  for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note:
Eligibility for benefits may vary by location.

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