Shift leader, Restaurant​/Food Service

Position Summary

This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations.

• Ensure the restaurant is in full compliance with all local, state, and federal regulations, including health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, and other applicable regulations.
• Understand, enforce, and uphold all Firehouse Subs® policies and procedures.
• Ensure profitability of the business by managing food cost, labor, controllables, utilities, and sales growth within established guidelines.
• Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality, and cleanliness while embracing the Firehouse Subs® “culture,” mission, and vision statements.
• Assist the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.
• Participate in interviewing, hiring, training, and disciplining employees under the guidance of the GM.
• Ensure all required programs, reports, and legal documents are accurate, complete, and completed on schedule.
• Actively participate in all Public Safety Foundation initiatives.
• Represent Firehouse Subs® professionally and positively at all times.
• Communicate effectively to the GM/Owner any issues that may impact the business.
• Work on feet for up to 13 hours at a time; lift up to 50 lbs.
• Perform any other duties assigned by GM/Owner.

$9–$11 per hour, depending on experience.

Firehouse Subs® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service, and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, the brand is built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non‑profit Firehouse Subs Public Safety Foundation®.

The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.

• Hearty and Flavorful Food
• Heartfelt Service
• Public Safety

General Manager

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Management and Manufacturing

Industry: Restaurants