General Manager

Join to apply for the General Manager role at Go Chicken Go
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At Go Chicken Go, we pride ourselves on serving Kansas City’s best‑fried chicken. If you are looking for a fun, fast‑paced work environment where you can grow and develop professionally, we want you on our team!

• Available to work 5-6 days per week.
• Can balance work and personal life while maintaining focus on operations, team morale, and culture.
• Demonstrate a strong capacity to grow, learn, and educate the team on new products, systems, and processes.
• Positively influence cleanliness, quality, and safety standards in food preparation and service areas in accordance with sanitary procedures.
• Maintain a calm and respectful demeanor, especially during peak periods.
• Engage with guests by anticipating and responding to their needs through clear and pleasant communication.
• Implement decisions and strategic business objectives from the senior operations manager.
• Ensure team members are consistently coached and motivated to follow all Go Chicken Go policies and procedures.
• Assist with shift management: breaks, communication, call‑offs, discipline, reward, and recognition.
• Consistently coach and mentor team members on restaurant procedures and Go Chicken Go best practices.
• Empower, encourage, and provide honest feedback to team members on a daily basis.
• Ensure all team members on shift are aware of the plan, goal, and vision for the day.
• Protect the customer experience by ensuring packaging, food presentation, and quality is top level.
• Ensure the store is neat, clean, and organized at all times.
• Be an advocate for improvement in speed, cleanliness, accuracy, and customer service.
• Appropriately handle customer requests and facilitate customer recovery.
• Enforce disciplinary system and violations of the Go Chicken Go Company Handbook.
• Optimize food cost and labor cost best practices and work to achieve constant, consistent improvement.

• High school graduate or equivalent. Additional education or experience in the hotel, restaurant, or quick‑service industry is a plus.
• One year or more prior experience in hospitality, retail, hotel, restaurant, or quick‑service industry.

• Teachable spirit
• Willingness to provide remarkable hospitality experiences for our guests
• Team‑oriented, focuses on others before self
• Has a “guest first” service mentality
• Works with a sense of urgency in a fast‑paced environment
• Ability to multi‑task and communicate well with others
• Takes initiative and positively contributes to the work atmosphere and operating environment
• Treats others with honor, dignity, and respect
• Character – Aligns with Go Chicken Go values
• Chemistry – Servant leader, relationship builder, results focused
• Competency – Problem solver, commitment to excellence, earns trust

• Weekly Pay
• All Major Holidays off
• Great Benefit Package (Medical, Dental, Vision, and Much More!)
• Short & Long‑Term Disability
• Casual work attire and flexible scheduling
• Discounted Meals
• Paid Management Training Program
• PTO (Paid Time Off)

EOE/AA