Retail Production Associate

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Goodwill of Western Missouri & Eastern Kansas has a rich, 130+ year history, serving the community in Kansas City and surrounding areas since 1894. Generously donated items sold in our stores fund the work we do supporting thousands of local job seekers by overcoming barriers to employment through training, education, and wraparound services. We believe in the Power of Work and are proud to be a nonprofit organization committed to helping people obtain and keep employment.

Reporting to the Assistant General Manager, the Retail Production Associate is responsible for sorting, pricing, and preparing merchandise for sale according to production and workflow standards. This position also ensures a positive customer experience and product workflow in both the front and back of the store.

• Sort, inspect, tag, hang, and prepare donated items for sale according to company standards.
• Price items per pricing standards and enter in the computerized point-of-sale system.
• Meet and exceed individual production goal expectations.
• Prioritize safety and follow Agency safety policies and procedures; promptly communicate safety issues and concerns.
• Prepare, stock, and clean the production station before and after every shift.
• Follow all merchandise and theft prevention policies and procedures.
• Demonstrate professionalism and courtesy while interacting with customers, donors, and team members.
• Comply with all Agency policies and procedures.

Complete other assignments as needed to support the retail and organizational mission, including:

• Receiving donations.
• Placement of goods to the sales floor.
• General store upkeep and cleaning.
• Assisting customers and/or operating a cash register.
• Operating a hand stacker and pallet jack.
• Other duties assigned.

• High school diploma or equivalent is not required.
• Minimum age 18.
• Basic mathematical and literacy skills in English are necessary.
• Capacity to assess donated goods quickly and determine appropriate handling and pricing to meet production standards.
• Ability to work in a fast‑paced, goal‑driven environment.
• Basic computer skills.
• Commitment to the organization’s mission.
• Physical capability to stand for long periods and perform repetitive motions (bend, kneel, reach, stoop, squat, push).
• Experience in a warehouse environment with varying temperatures and dust is a plus.
• Open to a flexible schedule based on business needs.
• Previous experience in thrift or warehouse processing work is a plus.
• Ability to lift and carry items up to or exceeding 50 pounds and pull/push up to 100 pounds.
• Ability to learn the operation of a hand stacker and pallet jack.
• Ability to handle cash and operate a cash register.

• Work schedule assigned onsite at the retail location.
• Flexible schedule to support retail locations open 7 days per week, 10 a.m. – 8 p.m.
• Hours may vary and may include nights, weekends, and holidays.

This job operates in a warehouse environment with donated goods in the back room and a retail environment with merchandise displays and items available for purchase.

The role is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day. The employee must frequently lift and/or move items over 50 pounds. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment.

Goodwill of Western Missouri and Eastern Kansas is an equal opportunity employer.