Parts Counter Sales

Join to apply for the Parts Counter Sales role at Premier Truck Group

Premier Truck Group is headquartered in Dallas, Texas, with nearly 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Premier Truck Group is proud to be an essential business and to promote diversity, equality, and inclusiveness within our team. We support health and safety, and we continually re-evaluate and improve procedures to adapt to today’s environment.

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistance Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training
• Work-Life Balance

• Assists all “self-service” retail customers in accurately selecting required parts, suggests companion requirements, offers specials, and ensures the customer is exposed to all available options and alternatives
• Retrieves (pulls) purchased parts from inventory or, if not in inventory, determines availability, prepares parts requisition, and submits order as required
• Keeps accurate records of special order parts
• Answers phone calls, provides price quotes and other information to customers
• Takes phone orders, following all procedures and completing all required documentation
• Assists outside sales representatives with their orders
• Processes orders for daily shipment, delivery, or pickup at counter
• Receives and ships parts in accordance with company policies
• Verifies “will call” and “back-order” files and returns items to vendors or restocks items not required
• Assists service drive employees in selecting parts needed for repairs in process
• Orders parts not in stock for required repairs in accordance with company policies
• Follows up on special ordered items and notifies service drive employees when received
• Obtains credit authorization as required and in accordance with company policies
• Ensures all cash, credit, charge, purchase order, invoice, and tax-exempt sales are processed in accordance with company policies
• Issues credit for parts returned, in accordance with company policies
• Displays parts attractively to generate sales
• Replenishes assigned inventory daily
• Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying discrepancies in stock levels, and returning unsold items to stock
• Advises Parts Manager of any inventory discrepancies and areas not in satisfactory condition
• Assists in maintaining a balanced inventory with the service department, body shop, wholesale accounts, and the “self-service” customers
• Provides recommendations on pricing parameters per category to generate gross profit while maintaining customer loyalty
• Assists in inventory control to achieve maximum turnover
• Monitors and recommends adjustments to minimize obsolescence
• Ensures parts are tagged to recover credit from the factory
• Conducts inventory control activities and audits as directed
• Maintains same high quality level of service for internal and external customers
• Works with service drive to ensure turnaround of parts for jobs
• Maintains delivery vehicles and delivers parts as requested
• Follows up on customer concerns and escalates as needed
• Establishes and maintains good working relationships with other departments and customers
• Completes all documents, forms and reports per company policy
• Uses proper safety equipment and adheres to safety regulations
• Keeps abreast of new equipment and tools and recommends purchases
• Maintains a clean work and customer waiting area
• Follows attendance, punctuality, and timekeeping standards
• Adheres to the Company Code of Business Ethics and Conduct
• Follows work rules and lawful directions from Supervisors
• Upholds confidentiality policies and agreements
• Maintains a professional appearance per policy
• Atte…