Account Manager

Account Manager Full-time | Account Management Sales - Superior Signals Inc. | Location - Olathe, KS, 66022

Job Summary The Account Manager (Farmer) will be responsible for managing a portfolio of existing clients, ensuring they receive maximum value from our products, and identifying opportunities to expand the relationship. You will act as the primary point of contact for your clients, addressing their needs, resolving issues, and fostering long-term partnerships. This role focuses on retention, client satisfaction, and driving growth through upselling and cross-selling.

It also plays a critical role in supporting both internal (Business Development) and external (customers) needs throughout the entire customer life cycle, from pre-sale to post-sale.

The right candidate will have an obsession with putting the customer first and helping build a customer-centric culture.

Key Responsibilities Client Relationship Management:
Build and maintain strong, long-term relationships with key stakeholders in your assigned accounts, ensuring they are satisfied and fully engaged with our products. Account Growth (Farming):
Identify and capitalize on opportunities to expand existing client relationships by introducing additional products, leading to increased revenue from upsells and cross-sells. Proactively visit key accounts from your portfolio ensuring a high-level of client satisfaction, identifying potential challenges, and fostering long-term partnerships. Customer Retention:
Work proactively to ensure customer retention and addressing any concerns that could impact client satisfaction or continued business. Put the customer needs above all else while having a strong sense of urgency to meet and exceed the customer's expectations. Business Development Partnership:
Collaborate closely and strategically with the Business Development team (Hunters) to ensure clients are achieving their full commercial potential and receiving the necessary ongoing account management support. Facilitate successful and seamless hand-offs of newly acquired customers, enabling the Business Development team to refocus efforts on new client acquisition. Product Education & Advocacy:
Educate clients on new products and their applications to ensure they are maximizing the value from our products. Act as a product expert and trusted advisor. Leverage the Sales Engineering department when needed for additional support. Issue Resolution:
Serve as the primary point of contact for resolving any issues or concerns your clients may have, coordinating with internal teams to provide timely and effective solutions. Document any critical Corrective and Preventive Actions needed to ensure root-cause resolution. Client Health Monitoring:
Track and assess health metrics, such as historical parts purchases, engagement, and satisfaction, to proactively identify potential risks and opportunities. Regularly report on account performance, and expansion opportunities to senior leadership. Use data insights to recommend strategies for improving account outcomes. Order Entry Processing & Customer Communication:
Communicate proactively and positively with all customers, adopting a customer first approach. Provide timely updates on order status, shipping confirmations, and any relevant order information. Accurately enter customer orders into the ERP system, ensuring all necessary information is captured and orders are processed promptly. Customer Quotes & RFP:
Accurately, timely and proactively create all required customer quotes. Ensure proper follow-up on such quotes. Customer Warranty Claims:
Accurately, timely and proactively enter and manage all customer claims. Ensure successful follow up on such claims. Project Management:
Oversee high-profile project or opportunities involving multiple moving pieces, ensure effective planning, coordination, and execution. Facilitate communication among stakeholders, manage timelines, and track project progress to achieve successful outcomes.

Other duties as assigned. Competencies Self-directed:
Ability to prioritize and stay on task while meeting all current and future Key Performance Indicators. Must possess a strong sense of urgency. Customer Mindset:
Exceptional customer service is primary focus while performing job duties. Giving our customer a consistent industry leading Customer Experience is top priority. Adaptability:
Proactively and willingly adapts to changing business needs and conditions. Relationship Building:
Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect with clients and internal colleagues. Has a clear understanding of the concept of Internal Clients and a sense of responsibility to them. Accountability:
Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements. Talent Development (self and others):
Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new…