Service Assistant

Job Details:

Job Location:

Olathe - Olathe, KS 66062, Position Type:
Part Time, Education Level: High School Diploma,

Travel Percentage :
Less than 5%,

Job Shift: Day, Job Category:
Service,

Position Title:

Service Assistant

Department:
Service

Reports to:

Service Manager

An authorized distributor for Vermeer equipment in Kansas, Oklahoma, and Western Missouri with five branch locations across the region. A 100% employee-owned company, we provide dedicated sales, rentals, parts, and service support for customers in tree care, landscaping, wood waste, organic recycling, underground construction, and mining industries.

The Service Assistant will perform tasks that contribute to a safe, clean work environment for all Service Technicians and customers. The Service Assistant will support the Service Department in maintaining an efficient department while learning the basics of the industry.

• Safely load and unload equipment
• Daily inspections of forklift and shop equipment
• Clean, wash, grease and organize all equipment
• Clean wash bays
• May include mowing and yard maintenance
• Refuel and operate equipment, including forklift, as necessary
• First assistant/attendant to Sales requiring machine traffic solution/loading
• Perform and report bi-weekly yard inventories
• Monitor outside fuel containment/storage for capacity & safety
• Help maintain cleanliness, neatness and safety of employee areas, shop, yard and building
• Seasonally winterize equipment
• Run/pick up parts if needed
• Provide general assistance around the shop, including administrative and technical tasks
• Greet customers and perform machine intake procedures
• Open work orders and add them to service schedule spreadsheet
• Take and upload digital pictures of equipment
• Clean and organize all shop tools
• Perform HDD tooling/piercing tool repairs
• Stay current with the latest trends and developments within your field and industry by continuing your education with Factory Service Schools, VGP Service Schools, Individual Development Plans, etc.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in Employee Handbook
• Other duties as assigned

Measure of success determined by established company guidelines, including but not limited to the ability to successfully perform the above-mentioned functions, feedback from customers, ability to take guidance and direction from Manager professionally, and execute upon such feedback.

• Must be committed to and take a pro-active approach to our Company Mission, Vision and Values
• Strong PC proficiency with MS Windows and MS Office Suite
• Self-motivated with the capacity to analyze a situation and prioritize tasks
• Familiarity with hand tools
• Aptitude for mechanics with excellent problem-solving skills and attention to detail
• Demonstrated safe work habits
• High degree of customer service to both internal and external customers
• Strong ability to adapt to the people and environment around them - customers, suppliers, co-workers and manufacturer's employees
• Ability to conduct yourself in a professional, ethical and reliable manner
• Strong verbal and written communication skills in order to communicate professionally, respectfully and honestly at all times
• Ability to operate industrial equipment, including forklift, overhead hoist, etc.
• Good working knowledge of equipment operations and mechanical functions
• Must be able to lift at least 50 lbs, stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear 100% of the time
• Ability to be exposed to extreme weather elements, including wet…