Field Service Engineer

The Bradbury Co., Inc. is recognized around the world as the leader in quality roll forming solutions. We are a family-owned company located in Moundridge, KS. Our headquarters in employs around 350 employees. Join our team!

SUMMARY

Perform support functions for equipment installation start-ups, warranty visits, and upgrades at customers' facilities. Will work with various departments while on-site for completion and equipment sign-off. Company-paid travel is required for a minimum of 75% of the time for projects.

ESSENTIAL FUNCTIONS

• Travels for field service and warranty issues to customer sites
• Assists Technicians with projects when not traveling
• Works with customer personnel to gain approval of the equipment in the customer's plant
• Works with the customer personnel to complete operator and maintenance training in the customer's plant
• Completes testing or repairs of equipment with budgeted hours and timeline in mind
• Review manuals and spare parts lists with customers
• Ensure safety protocols are followed so there are zero lost time accidents
• Follows department standards and guidelines
• Contributes to meeting the annual Customer Services sales goal
• Directly accountable for managing self and leading others towards the advancement of our Vision, Mission and Values & Beliefs

SKILLS & ABILITIES REQUIRED/PREFERRED

• Skilled and Experienced in operating Microsoft Office Suite of Products and Syteline ERP system
• Mechanical, Electrical, and Hydraulic/Pneumatic skilled knowledge and experience
• Knowledge of reading Foundation, Hydraulic, Pneumatic, and General Arrangement drawings and answering questions
• Skilled in the Process Flow of remote troubleshooting
• Strong verbal and written communication skills
• Takes the lead in the completion of issues
• Skilled and Experienced to collaborate with a Cross Functional Team within The Bradbury Group
• Knowledge and Experience to discern what is right and fair for the long-term success of a Customer Relationship
• Skilled and a Leader in using mechanical prints to troubleshoot
• Ability to communicate with Bradbury vendors
• Knowledge of domestic and international shipping
• Skilled at navigating customer service equipment books
• Fully understand and be able to instruct Test Technicians I & II on operator controls and equipment operation
• Ability to negotiate with customers when and where it is required, with Bradbury's best interest in mind and to bring a fair and reasonable resolution to our customers

EDUCATION/TRAINING REQUIRED/PREFERRED

• Prefer formal industrial-related training - machining, electrical, mechanical, fluid power, controls, and/or industrial machine maintenance

TRAINING

• For a period of 3-9 months, training will take place at headquarters in Kansas. Training will consist of time learning our equipment, systems, processes, and procedures under the guidance of experienced employees.

OTHER COMPETENCIES & REQUIREMENTS/PREFERENCES

• Technical Capacity
• Ethical Conduct
• Communication Proficiency
• Results Driven
• Initiative
• Customer/Client Focus
• Problem Solving/Analysis
• Time Management
• Willing to learn new concepts and skills.
• Self-starting personality
• Prefer previous assembly or repair experience with roll forming, FMS, leveling, and coil processing equipment
• Must be willing and able to travel for extended periods of time (domestic and international) 75% of the time, and up to 100% of the time
• Directly responsible for maintaining a valid driver's license with the ability to rent vehicles and drive Bradbury Company vehicles for work-related travel
• Directly responsible for maintaining a valid passport

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position is very active and requires bending, kneeling, stooping, crouching, crawling, twisting, and climbing all day.
• The employee must lift and/or move 10-20 pounds constantly, frequently lift and/or move 20-50 pounds and occasionally exert (pushing/pull