Patient Intake Representative

Overview

Patient Intake Representative at Hackensack Meridian Health. Our team members are the heart of what makes us better. We help our patients live better, healthier lives with a culture rooted in connection and collaboration. Competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

• Initiate patient intakes; schedule appointments; perform insurance screening and verification/authorization processes; patient registration; handle a high volume of customer calls/inquiries; enter patient charges; respond to medical records requests and billing inquiries; prepare reports; maintain department records.
• Communicate all pertinent information to patient/customer at initial and subsequent contacts.
• Answer incoming department calls promptly; screen calls, relay accurate information, and take appropriate action.
• Monitor voicemail and initiate appropriate follow-up; relay messages to staff per department guidelines.
• Obtain and document all pertinent information for scheduling intake to facilitate effective insurance verification, scheduling and registration processes.
• Verify insurance on all new referrals and screen appropriately for department-specific needs.
• Document all interactions with insurance representatives, patients/customers and interested parties.
• Pursue, research and relay any discrepancies to insurance company representatives, patients and appropriate supervisors.
• Compile statistical information as needed; print daily scheduling reports and forward reports to relevant parties.
• Follow department procedures for initiating required authorizations for services and verifying receipt of authorizations.
• Pre-register patients per department guidelines; obtain insurance cards, prescriptions, insurance referrals and other required registration forms.
• Update, revise and enter all information in the registration system; obtain patient signatures on all registration paperwork.
• Inform patients of co-payment/payment responsibilities and collect payment where applicable.
• Compile new patient charts including department forms.
• Schedule, reschedule, coordinate and prioritize scheduling of multiple service needs; update schedules per department guidelines.
• Advise patients/customers of department guidelines related to scheduling, registration, cancellations and late arrivals.
• Complete all scheduling processes prior to patient’s first visit and ensure all involved parties have the necessary information.
• Other duties and/or projects as assigned.
• Adhere to HMH organizational competencies and standards of behavior.
• Lifts a minimum of 5 lbs., pushes and pulls a minimum of 5 lbs., and stands a minimum of 1 hour a day.

• High School diploma or GED.
• Minimum of 1 year related work experience in a physician practice, hospital setting or directly related customer service setting.
• Good organizational skills with the ability to set priorities effectively.
• Excellent communication, written and interpersonal skills; ability to accept direction and perform multiple tasks.

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting and does not reflect the full value of our market-competitive total rewards package.

HMH is an equal opportunity employer. Referrals increase your chances of interviewing at Hackensack Meridian Health.