Treatment Plan Coordinator

Treatment Plan Coordinator

North American Dental Group (NADG)

Full‑time, Monday – Friday, 8 a.m. – 5 p.m. (Old Saybrook, CT)

Imagine working in a place that delivers best‑in‑class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

• Greet and schedule patients, collect co‑payments, present treatment plans, ensure schedules meet production goals, and develop reports on production goals.
• Serve as an advocate and educator in creating treatment plans for dental care.
• Answer incoming calls using proper telephone etiquette and respond to telephone inquiries from potential patients.
• Assist patients in prioritizing treatment and establishing a plan for scheduling and payment for dental services.
• Present case and accept chair‑side treatment planning.
• Conduct treatment plan consultations with new and existing patients to address concerns and answer questions regarding dental treatment plans.
• Schedule, reschedule, and confirm new patient appointments, promoting flexibility and care regarding appointment opportunities.

• Friendly, professional, organized, and able to manage multiple tasks throughout the day.
• Excellent customer service and organizational skills.
• Outgoing, friendly, and professional personality.

• 1 year of dental experience.
• Excel in multi‑tasking and time management.
• Experience in dental or medical field with scheduling and verifying insurance preferred.
• Strong computer skills, knowledge of Microsoft Office products, dental software, and ability to learn new programs.

• Health, Dental and Vision Insurance (Full‑time employees)
• Healthcare Spending Account
• Paid Time Off
• 401(k)
• Voluntary Life & Disability Insurance
• Employee Assistance Program
• Referral Program
• Employee Discount Program

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.