Ambulatory Care Associate - Mon - Fri range

Ambulatory Care Associate - Mon - Fri - 7 AM - 5:30 PM (range)

Apply for the Ambulatory Care Associate - Mon - Fri - 7 AM - 5:30 PM (range) role at Yale New Haven Health.

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient‑centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day. Under the direction of the Registered Nurse and as a member of the interdisciplinary healthcare team, the ACA provides patient‑centered care based upon respect for patients’ preferences, values, and needs.

Responsibilities include direct and indirect patient care activities essential to providing high‑quality and safe patient care, consistent with an exceptional patient experience.

Based on experience and training, the ACA demonstrates competence in patient‑centered care, teamwork, communication and collaboration, evidence‑based practice, safety and informatics. Patient and family‑centered care (PFCC) at YNHH is demonstrated by working with patients and their families according to the four principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff, and support department personnel.

Adheres to "I Am YNHH" service excellence pledge and promotes a positive work environment.

EEO/AA/Disability/Veteran

• Patient Centered Care:
  Provide care and services respecting individual values, preferences, and needs, and treat patients or designees as full partners in collaborative and culturally appropriate care.
  • Obtain specific components of individualized, age‑appropriate care requirements from the registered nurse and/or licensed provider.
• Communication:
  Interact effectively with patients, families, and all healthcare providers and employees, fostering mutual respect to enhance the patient experience and health outcomes.
  • Use appropriate methods to interact professionally with persons of all ages and diverse backgrounds, including varying cultural, socioeconomic, educational, racial and ethnic contexts, sexual orientations, lifestyles and physical abilities.
• Team
  
  Collaboration:
  
  Function effectively within nursing and interdisciplinary teams, demonstrating open communication, mutual respect, and team learning and development.
  • Demonstrate self‑awareness, recognize limitations, and communicate concerns to appropriate team members.
• Quality and Safety / Efficient Delivery of Care:
  Minimize risk of harm to patients and providers through effective individual and team performance, practicing behaviors specific to High Reliability Organizations (HRO) such as CHAMP behavior.
  • Demonstrate effective use of equipment that supports quality and safe patient care.
• Informatics:
  Use information and technology to communicate information, mitigate error, and support team decision‑making.
  • Achieve and maintain competencies in clinical applications that support responsibilities.
• Professional Development/Clinical
  
  Competencies:
  
  Demonstrate accountability for clinical competency in care delivery.
  • Show accountability and responsibility for own practice.
• Clinical Responsibilities:
  Perform clinical functions as per scope of practice. Functions may vary and are identified by clinical service area requirements.
  • As part of the rooming process: identify patient, introduce self to patient/family, explain role, escort patients to exam/procedure rooms, prepare patients for visit using standardized rooming workflow/protocol (e.g., vitals, height, weight, blood pressure, EKG, specimen collection, phlebotomy, INR, pulse oximetry, point‑of‑care testing).
• Administrative Responsibilities:
  Perform clerical functions per scope of practice and clinical service requirements.
  • Send/receive patient medical records and abstract new patient records into EPIC.
• Environmental Support Functions:
  Perform environmental support functions as per scope of practice.
  • Set up instruments and equipment…