Administrator Team Lead

We are seeking a reliable and highly organised Administrator Team Lead to join our team on a full‑time basis (37.5 hours per week). In this role, you will oversee administrative systems and processes, provide line‑management support, and act as a key source of advice and guidance within the team. Working closely with the Service Manager and other colleagues, you will play an essential role in ensuring the effective and efficient delivery of our services.

The ideal candidate will be confident using IT systems, have excellent attention to detail, and thrive in a collaborative team environment. The post will be based at either our Rochdale or Oldham Hub, with occasional travel required to our Bury Hub. The service operates Monday to Saturday (closed on bank holidays), with core hours of 9:00 am‑5:00 pm and one late evening per week at each hub.

• Monitoring call quality and capacity, taking action where appropriate to address any issues
• Maintain local administrative SOPs
• Maintain data quality ensuring all information is promptly and accurately recorded in line with national rules (e.g. referral to treatment targets)
• Contributing fully and constructively in team meetings, performance feedback, coaching sessions and training courses/workshops. Being receptive to and acting upon feedback and coaching administrative tasks.
• To coach and develop an administration team, ensuring they are equipped with the necessary skills, knowledge and credibility to deliver quality administrative support.
• Management of team rotas, ensuring that the service has adequate administrative staffing levels at all times
• Allocation of work
• Accountable for the induction and development of individual colleagues ensuring they are equipped with the necessary skills and knowledge to deliver sustainable business growth and great patient care.
• To oversee all line‑management responsibilities including performance management, appraisals, managing sickness and absence, personal development plans, professional development and annual leave.
• To establish and maintain clear effective relationships with all key stakeholders in order to promote the service/s and to ensure customer satisfaction is maintained.

• Thorough working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
• Excellent understanding of general office working procedures.
• Excellent understanding of people management.
• Proven record of planning, organisational, change management and administration skills.
• Excellent level of verbal and written communication.
• Able to analyse problems and initiate appropriate solutions effectively.

While not essential, we would welcome applications from candidates who have previous experience in a managerial or supervisory role within an administrative environment, including overseeing and prioritising team workloads. A full driving licence with access to a vehicle would be advantageous, as would experience using Systm One. Holding an NVQ Level 3 in Business Administration (or an equivalent qualification) would also be beneficial.

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.

Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

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