Customer Service Coordinator

Your new company
An established and growing business is seeking a proactive and organised Coordinator to join a busy operational team. This is an excellent opportunity to join a collaborative environment where customer service, attention to detail and effective relationship management are highly valued. You'll play a key role in supporting a range of partner and client activities, helping to ensure a seamless experience from initial enquiry through to completion.
Your new role
As a Coordinator, you will provide end-to-end administrative and operational support across a fast-paced department. Working closely with both internal teams and external stakeholders, you will manage a variety of tasks, ensuring processes are followed accurately, and service levels are consistently maintained.
Key responsibilities will include:

Managing and processing daily requests and applications
Acting as a key point of contact for customers, partners and colleagues
Maintaining accurate records and updating internal systems
Providing pricing and quotes to customers
Coordinating activities between multiple departments to ensure smooth delivery
Producing reports and supporting business performance tracking
Handling queries efficiently and resolving issues in a professional manner
Supporting continuous improvements to processes and customer experience

What you'll need to succeed
To be successful in this position, you will be an organised and customer-focused administrator with the ability to manage multiple priorities effectively.

Previous experience in an administration, coordination or customer support role
Strong organisational skills and excellent attention to detail
The ability to communicate confidently with stakeholders at all levels
Experience managing workloads in a fast-paced environment
Strong IT skills, including Microsoft Office applications
A proactive approach with excellent problem-solving abilities
The ability to work both independently and as part of a wider team

What you'll get in return

Permanent full-time opportunity
Competitive salary of up to £28,500
Comprehensive training and ongoing development
Supportive and collaborative working environment
Opportunity to join a stable and growing organisation
Modern office with free parking
Employee benefits package and additional wellbeing initiatives
Career progression opportunities within the wider business

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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