Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Service Administrator

Oldham Area | Full Time | £24,861 per annum

Time Recruitment is delighted to be working as a preferred recruitment partner for a well-established and growing service-led organisation based in the Greater Manchester area. Due to continued growth, we are looking to recruit a highly organised and proactive Service Administrator to join a busy operations team.

This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment, enjoys coordinating multiple tasks, and takes pride in delivering exceptional customer service and operational support.

As a Service Administrator, you will play a key role in supporting the day-to-day operations of the business, ensuring jobs are processed efficiently and service levels are maintained. You will liaise with engineers, suppliers, subcontractors, and customers while managing various administrative processes.

• Assess completed and returned jobs, arranging follow-up works where required.
• Process requests for additional works and obtain relevant approvals.
• Raise and manage purchase orders for goods, materials, and stock requirements.
• Monitor and track deliveries, updating systems and records accordingly.
• Liaise with suppliers to ensure orders are fulfilled within agreed time frames.
• Manage documentation and maintain accurate records across internal systems.
• Support the resolution of invoice and supplier queries.
• Ensure customer and service portals are updated accurately and in a timely manner.
• Process and manage incoming service and quoted works jobs.
• Coordinate subcontractor requirements and associated documentation.
• Assist with daily service level agreement (SLA) reporting.
• Support engineers with stock replenishment and parts administration.
• Handle incoming service notifications and escalates where appropriate.
• Provide general administrative support to the wider operations team.
• Assist with quotations and customer enquiries when required.

We're looking for a professional and detail-oriented individual who can manage multiple priorities and maintain high standards of accuracy.

• Previous experience in an administrative or service coordination role.
• Strong organisational skills with excellent attention to detail.
• Comfortable working with internal systems and databases.
• Excellent communication skills, both written and verbal.
• Ability to prioritise workload in a busy environment.
• Strong customer service mindset.
• Proficient in Microsoft Office packages including Excel, Outlook, and Word.

• Experience working within a service, engineering, facilities management, maintenance, or operational environment.
• Experience raising purchase orders and liaising with suppliers.
• Understanding of service level agreements (SLAs) and job scheduling processes.

• Salary of £24,861 per annum
• Full-time permanent position (37.5 hours per week)
• Supportive and collaborative team environment
• Career development opportunities
• Established and growing business
• Modern office-based working environment