Administrative​/Clerical Assistant, Customer Service Rep

Position: Applications Assistant
JOB DESCRIPTION

If you enjoy helping people and want to make a real difference to residents navigating their housing journey, this could be the perfect next step. We are looking for a proactive Application Assistant to join our team in Oldham on a full time, permanent contract.

In this role, you will be part of a fast paced housing applications advice service, supporting new and transferring residents through a smooth and positive lettings journey. The work involves ensuring all application tasks are completed in line with allocation policies and legal requirements. It also includes keeping resident information accurate and up to date in our systems, while working closely with colleagues across the organisation to deliver a service that consistently meets or exceeds expectations.

What we are looking for
We are a resident focussed organisation, so we know that how we do things is just as important as what we do. Not only will you have previous experience providing customer service, but you will also have great oral and written communications along with a willingness to go the extra mile to get the job done. You will also be able to demonstrate:

• Proven experience in delivering excellent customer service.

• Strong ability to work methodically, follow established procedures, and accurately record data and information.

• Confident in providing clear and accurate responses to routine customer enquiries via telephone, email, text and in writing.

• Effective oral and written communication skills.

• Good working knowledge of Microsoft Office applications.

• Experience of administrative systems and processes.

• Understanding of the social housing sector.

• Ability to work effectively and independently without close supervision.

To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria.

TGPCVL