Community Mental Health Team Administrator

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.

Post Title

Team Administrator

Service/Ward/Department

Older Peoples Intensive Home Treatment Service

Borough

Band & salary scale

Band 3

Hours of work

25 hours per week

Monday
- Friday

12 month secondment

Job overview:

An exciting opportunity has arisen for a motivated, enthusiastic and experienced Team Administrator to join our Community Mental Health Team for Older people

Using a high degree of initiative to resolve queries, acting independently where appropriate but mainly working alongside other colleagues and together as a team, you will provide a responsive and quality administration service.

This role requires a highly organised Team Administrator with the ability to prioritise their workload with conflicting demands and have the confidence to demonstrate excellent communication effectively at all levels.

This is a varied role and you will be ensuring good communication between staff and family members and patients, dealing with telephone queries which may occasionally be from very anxious callers. You will be information creating information and letters and you will be supporting a busy MDT team.

Main Duties & Responsibilities To manage telephone queries from patients, carers and other agancies regarding queries, appointments and other service queries . Give advice where appropriate, take messages and redirect clinical calls as required from patients, relatives and professionals.

Prioritise own workload on a daily basis to meet various timescales and service needs.

To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, filing, scanning and photocopying documents.

Establish and maintain administrative systems.

Recording of data on Paris including uploading documents and producing reports as requested. Add case note entries as required , entering the outcomes of meetings and uploading correspondence. Ensuring Paris records are up-to-date and patients are discharged from the system in a timely way.

To assist with the co-ordination of the lone worker response and feed back any issues to the appropriate team manager as required.

Arrange meetings on behalf of the the manager and team as requested.

To work with and support the team manager and the team in their day-to-day activities.

To maintain the existing stock control system and ensure supplies are ordered and checked on a regular basis.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester
- Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#Pennine Care People and do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

The Community Mental Health Team Service comprises of a team manager, nurses, occupational therapist, psychologist and administration staff. This is a very friendly and hard working team who strive to support each other and welcome new members to the team. The role will be demanding due to increase service demand, but you will be well supported within a well established and friendly team.

Post:
Intensive Home Treatment Servcie Team Administrator Band: 3

Responsible to:
Intensive Home Treatment Team Manager Main Contacts:
Internal or external contacts

Job Summary To provide efficient and effective administration support to the IHTS team To undertake the administration of all referrals received into the IHTS team Reports to the IHTS team Manager who will provide ongoing support and guidance.

Main

Duties & Responsibilities To deal with difficult telephone queries and give advice wherever possible, in a diplomatic and sensitive way,…