Invoice and Debt Recovery Advisor

Invoice and Debt Recovery Advisor

Reference: 001539

Contract: Permanent

Salary: £26,403 – £28,142 per annum (Grade 3)

Hours: 36.66 per week

Location: Oldham Council Offices, Spindles Shopping Centre, George Street, Oldham OL1 1HD

Closing Date: Sunday 21 June 2026

You will work within a supportive environment, as part of the Accounts Receivable Team. Your responsibilities will include the collection of money owed to Oldham Council for Sundry Income and Overpayment of Housing Benefits. You will manage your own workload and work alongside Council departments to effectively collect payments for services provided. Full training will be provided.

• Proactively recover sundry income and Housing Benefit Over payments from individuals, companies, and organisations via telephone, email, and face‑to‑face.
• Deal with all enquiries in a professional and courteous manner that demonstrates excellent customer service.
• Manage and prioritise your own workload, conducting detailed reviews of customer accounts.
• Progress cases to the next recovery action.
• Develop knowledge and understanding of Council Services to be able to effectively recover outstanding invoices.

• Experience of dealing with members of the public and providing excellent customer service.
• Experience of IT systems including Microsoft Office applications.
• Experience of prioritising and managing your own workload and achieving deadlines and targets.
• Experience of debt collection.

• 25 days annual leave, increasing after 5 and 10 years’ service.
• Option to purchase additional annual leave.
• LGPS benefit pension scheme with option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating‑out, eating‑in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24‑hour access to advice and support.
• Staff recognition and celebration events.
• Peer support groups.