Invoice and Debt Recovery Advisor

Invoice and Debt Recovery Advisor ()

Contract: Permanent
Salary: £26,403 - £28,142 per annum (Grade
3)
Hours: 36.66 per week
Location: Oldham Council Offices, Spindles Shopping Centre, George Street, Oldham OL1 1HD

Closing Date: Sunday 21 June 2026

You will work within a supportive environment, part of the Accounts Receivable Team. Your primary duty will be to collect money owed to Oldham Council for Sundry Income and Overpayment of Housing Benefits. You will manage your own workload and collaborate with Council departments to effectively recover payments for services provided. Full training will be provided.

• Proactively recover sundry income and Housing Benefit Over payments from individuals, companies, and organisations via telephone, email, and face-to-face contact.
• Handle all enquiries professionally and courteously, demonstrating excellent customer service.
• Manage and prioritise your own workload, conducting detailed reviews of customer accounts.
• Progress cases to the next recovery action as required.
• Develop knowledge and understanding of Council Services to effectively recover outstanding invoices.

• Experience dealing with members of the public and delivering excellent customer service.
• Experience using IT systems, including Microsoft Office applications.
• Experience prioritising and managing your workload, achieving deadlines and targets.
• Experience in debt collection.

• 25 days annual leave, which increases after 5 and 10 years of service.
• Option to purchase additional annual leave.
• Attractive LGPS pension scheme with the option to make voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, travel, and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme providing 24‑hour access to advice and support.
• Staff recognition and celebration events.
• Peer support groups.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

Unfortunately, at this time we are not able to offer sponsorship.