Customer Experience Assistant

Communities – Heritage, Libraries & Arts – Customer Experience Assistant ()

Contract:

Permanent

Salary: £25,989 (pro rata) (plus 2.5% or 5% unsocial hours allowance)

Hours:

18.5 / 14.5 / 7.33 per week (including evenings and Saturdays)

Location:

18.5hrs;
Oldham Library 18.5hrs & 7.33hrs;
Failsworth Library 14.5hrs

Closing Date:
Sunday 14 June 2026

Interview Date:
Tuesday 7 July 2026

To support the delivery of an excellent customer experience across the Heritage, Libraries, Arts and Archive service for all users, partners, and stakeholders.

• Deliver excellent customer service at all times and provide safe, welcoming services that are fully accessible for users from diverse backgrounds.
• Respond to customer enquiries by providing accurate, high-quality information including Council information, tourist information, business, health, local and community information and information about collections and programmes of activity.
• Help customers in the use of ICT, new technologies and internet-based resources; work flexibly in the interests of the service, working on a rota pattern which includes evening and weekend work.

• Experience of working in a library, museum, gallery, heritage, visitor, leisure attraction or customer services environment.
• Experience of using IT databases and conducting internet searches.
• Excellent interpersonal and communication skills with the ability to engage with a diverse customer base and manage the expectations of different customer groups and individuals.
• Ability to respond to and manage difficult situations as they arise.

• 25 days annual leave which increases after 5 and 10 years’ service.
• The option to purchase additional annual leave.
• Attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups.

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

For details of how we use your data please see our Privacy Notice.

Right to Work in the UK from 1st July 2021.