Customer Experience Assistant

: 001544

Contract: Permanent

Salary: £25,989 pro rata (plus 2.5% or 5% unsocial hours allowance)

Hours: 18.5 / 14.5 / 7.33 per week (including evenings and Saturdays)

Location: 18.5hrs;
Oldham Library – 18.5hrs & 7.33hrs;
Failsworth Library – 14.5hrs

Closing Date: Sunday 14 June 2026

Interview Date: Tuesday 7 July 2026

To support the delivery of an excellent customer experience across the Heritage, Libraries, Arts and Archive service for all users, partners, and stakeholders.

• Deliver excellent customer service at all times and provide safe, welcoming services fully accessible for users from diverse backgrounds.
• Respond to customer enquiries by providing accurate, high-quality information including Council information, tourist information, business, health, local and community information and information about collections and programmes of activity.
• Help customers in the use of ICT, new technologies and internet-based resources.
• Work flexibly on a rota pattern which includes evening and weekend work.

• Experience working in a library, museum, gallery, heritage, visitor, leisure attraction or customer services environment.
• Experience using IT databases and conducting internet searches.
• Excellent interpersonal and communication skills with the ability to engage with a diverse customer base and manage expectations of different customer groups and individuals.
• Ability to respond to and manage difficult situations as they arise.

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10 years’ service.
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating‑out, travelling, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups.